Salesforce Acceptance SME | Senior Manager | Risk & Ethics

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Corporate and Business Strategy

Management Level

Senior Manager

Job Description & Summary

Working in Risk and Ethics you will help bridge the gap between risk technologies and the business to ensure they are fit for purpose. In an everchanging landscape of new regulations, increased AI usage and complex client demands technology is critical to report, monitor and manage risks for our clients and the firm. As a Salesforce Acceptance SME Senior Manager you will support transformation projects resolving complex cross-functional issues and driving uplift in capability, reporting, controls and user experience across the firm. You will play a critical role in aligning business priorities with technical solutions and strengthening the firm’s position as a leader in the market. 

Why PwC? 

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential. 

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future. 

What you’ll do: 

• Act as the Salesforce Acceptance SME for client and engagement acceptance processes 

• Provide oversight of key cross-functional activities associated with the Salesforce Acceptance processes to support consistent implementation of agreed controls 

• Provide expert advice on best practice and functional limitations in Salesforce, and to help driving process redesign and continuous improvement.  

• Support governance and control uplift across Salesforce Acceptance and related processes by advising on risk and control implications of system changes, access impacts, product code changes, new functionality and connected business process updates. 

• Support transformation and regulatory change initiatives impacting Salesforce Acceptance and connected processes, including assessment of downstream impacts, identifying stakeholders and implementation considerations. 

• Act as escalation point for complex issues affecting Salesforce Acceptance and collaborate with local stakeholders, IT support teams and global teams to drive timely and effective resolution. 

• Identify opportunities to bring AI and automation to improve efficiency and quality. 

• Drive advanced data analytics and reporting to identify issues and promote positive change. 

• Act as a key contact to pass on feedback to the global team on the challenges faced by our local teams, request for required enhancements and provide inputs on ideas/questions from global team or other territories. 

• Build organisational capability and resilience by contributing to knowledge management, documentation, training support and transitional guidance, reducing dependency on key individuals and strengthening the effectiveness of support teams across the firm. 

 

What we’re looking for: 

• Proven experience within a professional services firm, with good knowledge of the firm’s service offerings and the risk acceptance issues associated with them.     

• Strong knowledge of risk acceptance policies and processes, particularly client and engagement acceptance processes in the risk modules within Salesforce. 

• Excellent communication and presentation skills, with the ability to clearly articulate options and recommendations. 

• Proven ability to diagnose technology failures to minimize disruption to the risk acceptance process   

• Confident user of AI with ability to imagine use cases and lead development of solutions.   

• Strong analytical skills with the ability to analyse situations quickly. 

• Advanced data analytics and technology related skills, including Salesforce, Excel, Power BI and Power Query. Basic SQL knowledge advantageous. 

• Good interpersonal and communication skills, with the ability to work effectively with a diverse team and navigate challenges independently.  

• Ability to thrive in a fast-paced and dynamic environment, with a proactive and solution-oriented approach. 

 

What you’ll gain: 

• The opportunity to work with cutting-edge technology that will challenge and expand your expertise. 

• Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together. 

• Clear paths for career progression supported by continuous learning and leadership development. 

• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.  

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here. 

Ready to grow here and go further? Join PwC Australia as the Salesforce Acceptance SME, Senior Manager and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future. 

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.  

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Management, Business Reporting, Change Management, Coaching and Feedback, Communication, Creativity, Dealing With Uncertainty, Embracing Change, Emotional Regulation, Empathy, Handling Sensitive Information, Inclusion, Inclusion Strategies, Influence, Intellectual Curiosity, Learning Agility, Optimism, Organizational Agility, Problem Solving, Professional Courage, Project Coordination {+ 13 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

May 10, 2026