Technical Writer - Process & System Documentation(Contract)

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Role: Technical Writer (Contract) – Process & System Documentation 

About Contour: 
Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world’s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI’s 100+ vertical market software businesses around the world. From its origins in R&D and finance, Contour now provides full-service support across functions—from customer experience to product development—for CSI’s global operations. 

Division: 
Harris Computer Details 
Division Link: https://www.harriscomputer.com/ 

Job Type: This is a 6-month Contractual role.

Job Summary 

The Technical Writer (Contract) is responsible for developing clear, structured, and accurate process documentation for municipal utility CIS/ERP systems. This role focuses on creating practical “how-to” guides that explain not only system functions, but how those functions operate within real-world workflows, configurations, and business processes. 

The writer must translate complex system behavior, configuration logic, and cross-module interactions into documentation that is usable by Professional Services, Customer Support, and end users. 

Primary Responsibilities 

• Develop step-by-step process guides that explain how to execute operational workflows within the system 

• Document configuration-dependent behavior (e.g., rate structures, billing parameters, GL mappings, permissions) 

• Capture cross-module workflows (e.g., meter read → billing → financial posting → reporting) 

• Explain the business purpose behind system steps, not just the mechanics 

• Document edge cases, common failure modes, and troubleshooting checkpoints 

• Collaborate with R&D, Professional Services, and Level 3 Support to validate technical accuracy 

• Create documentation that accounts for both core functionality and customer-specific customizations 

• Standardize documentation structure and terminology across departments 

• Revise and maintain documentation in alignment with product releases 

Required Skills & Experience 

Technical & Domain Knowledge 

• Experience documenting ERP, CIS, financial, or enterprise software systems 

• Ability to understand relational database concepts and system configuration structures 

• Familiarity with billing workflows, financial postings (GL/AP/AR), and transactional systems 

• Ability to read and interpret technical discussions, SQL queries, and configuration settings 

• Comfort working with partially documented or legacy systems 

Process & Analytical Skills 

• Strong systems thinking — understands how configuration, workflow, and data interact 

• Ability to reconstruct end-to-end operational processes from interviews, testing, and observation 

• Skilled at identifying assumptions, dependencies, and configuration-sensitive behaviour 

• Ability to distinguish between product functionality and customer-specific configuration 

Communication Skills 

• Exceptional written communication skills (non-negotiable) 

• Clear, structured, professional English suitable for American municipal end users 

• Ability to translate complex technical behavior into accessible operational guidance 

• Strong interviewing skills to extract knowledge from subject matter experts 

• Ability to organize content logically and consistently across documents 

Documentation Competencies 

• Experience creating structured documentation (process guides, SOPs, configuration guides, reference materials) 

• Ability to design documentation that supports both training and operational execution 

• Familiarity with Markdown, documentation repositories, or structured knowledge bases preferred 

• Strong editing and revision discipline 

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.