Global Collection Analyst

Overview

As the Collections Analyst you have responsibility for a variety of duties for a complex structure of entities across Europe. You are responsible for are collections across these entities and you are responsible for all internal and external relationships to support this function.

Responsibilities

• • Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system
  • Keep over 90-day debt at a low and manageable level by applying the escalation process
  • Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors
  • Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources
  • Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
  • Manage customer relationships to a very high standard, written communication, taking conference calls and F2F meetings as required
  • Engage the wider business when chasing/escalation accounts to ensure customer relations are maintained
  • Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner
  • Highlight any contractual terms which are unable to be supported automatically by the billing system
  • Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues
  • Suggest areas for alignment and process improvement
  • Support and participate in Collections initiatives as required

   

• This position will report to the Regional Collections Manager

Qualifications

• Minimum of 2 years of proven previous experience in a similar role
• Knowledge of standard accounting packages (ideally Financial Force & Oracle)
• Good problem-solving skills: a creative approach with the ability to develop new ideas
• Ability to produce work to a consistently high standard within tight deadlines
• Excellent communication in English and Dutch