Overview
ROLE AT A GLANCE:The Employee Technology Experience Technician II is in charge of providing a broad scope ofoperational support which includes installs, moves, add, and change (IMAC) requests supporting theDesktop IT infrastructure in both office, and lab/warehouse/manufacturing environments. Employee TechnologyExperience Technicians also support events.
HOW YOU’LL MAKE AN IMPACT:•Provides service and user support during maintenance checks or dispatches•Diagnoses errors or technical problems and finds accurate solutions•Produces timely and detailed service reports•Collects and analyzes performance data to provide technical assistance•Provides technology support as needed for events•Ties workflow to schedule•Accurately documents solutions related to complex issues•Creates workaround procedures when standard procedures have failed and ensures issuesare resolved•Troubleshoots and develops technical solutions related to software and setup errors forengineers, technicians, and customers•Builds positive relationships with customers
TEAM DYNAMICS:Will collaborate closely with both onsite team members and remote colleagues across additional HLF locations
Qualifications
SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:
- Preferred: CompTIA A+ or equivalent
- 3+ years professional experience in both office, and lab/warehouse/manufacturing environments.
- Customer-centric, attention to detail, good interpersonal skills, passionate about technology
- Ability to lift and move hardware
- Strong knowledge of Windows 10, Windows 11, Microsoft Office Products
- Familiarity with desktops, laptops, mobile devices, printers, ups or other devices
- Working experience with Active Directory, MDMs, ITIL Service Management and ticketing systems
- Must be able to work onsite along with OT that may be required at times
- Work location: Onsite 100%
- Current schedule, but subject to change: Tuesday - Friday - Shift 9:30AM - 6:30PM; Saturday: 9:30AM - 3:30PM
Education
- Bachelor's degree in information technology or additional 4 years’ experience in lieu of degree
US Benefits Statement
Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.
