Company Description
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.
Work with us because you:
- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself
Job Description
The role operates within the Structured Lending business within the COO Franchise. The Structured Lending Servicing (SLS) department is the bridge between Originations, Portfolio and Customer Support to manage complex SME customer account onboarding and in-life operational needs. SLS is a specialist team that understands customer account needs across several different financial products and industries and provide services to support Structured Lending growth.
Key Responsibilities
- Process and coordinate customer payout activity and documentation to a high degree of accuracy and timeliness to delivery excellent customer outcomes.
- Operate in-life customer account management activities in the Structured Finance products including but not limited to; validating and processing customer account system changes, customer repayments, settlements and terminations while interacting with customers to ensure requests are processed effectively.
- To support the Structured Lending Servicing (SLS) function, contributing to the creation / maintenance of associated processes and procedures, and full compliance with the same.
- To adhere to a right-first-time approach with a strong focus on accuracy of process completion, data / record-keeping, documentation management and due diligence.
- To contribute towards a positive and engaged culture within SLS, with a strong focus on continuous improvement, consistency of approach and operational flexibility. -
- To work collaboratively with other areas within Structured Finance, such as portfolio management and origination teams, as well as other areas across the Bank, including Finance, Risk and Customer Support.
- To maintain strong risk management within SLS, with processes and process checks completed in a manner that limits / mitigates potential risks.
- To develop and maintain capability across the Structured Finance product set / areas of specialism.
- To support the testing and implementation of new / upgraded systems.
Qualifications
Skills & Experience
- Minimum GCSE English and Maths (or equivalent).
- Financial services sales support or operations experience of a minimum of 2 years.
- Desirable experience in a loan, leasing, or asset finance environment of a minimum of 1 year.
- Experience and knowledge of financial services regulation relating to the provision of finance to consumers and businesses specifically AML, TCF, CCA and DPA.
Key attributes
- Attention to Detail - Ensuring accuracy in the preparation and checking of documentation.
- Organisational Skills - Managing the day-to-day processes across Structured Finance efficiently.
- Communication Skills - Developing relationships with customers, Portfolio Managers and peers.
Additional Information
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
