SAP Provisioning Specialist (Fixed-term contract)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you will build

• Customer cases & IT direct ticket processing and accountability for follow-up activities related to critical incidents and provisioning of Emergency Deliveries, Attribute Change Packages and SAP HANA Revisions.
• License Mapping tasks in close alignment and relationship management with contracts and pricing departments, market introduction teams and other business relevant SAP areas to also support license issues & mapping adjustments and reporting of SOX (Sarbanes Oxley) relevant on-prem & cloud mappings.
• Provisioning of special support services for BETA and early adopter care programs including contractual management, program administration in specific SAP tools (e.g., Sirius) and processing of key program metrics as well as Pre-shipment maintenance and BETA dashboard maintenance.
• Continuously and proactively drive and implement optimization, automation and general improvements of software provisioning processes fueled by AI and SAP Build. 

What you bring

• Good communication and networking skills.
• Team player with the ability to take responsibility proactively and work independently.
• Fluent in English is a must, German is a plus.
• Self-motivated and results-driven.
• Solid knowledge of Office 365.
• Academic degree (Bachelor of Arts or equivalent).
• Knowledge of the SAP systems ISP, IP7 (PPMS), PQP, Service Now is beneficial.
• Know-how in software provisioning processes is beneficial.
• Very good technical skills to quickly work on AI related initiatives and projects. 
• Basic Project Management skills required.
• Quickly understand the business and take ownership of the assigned tasks.
• Client focus and result driven, willingness to learn.
• Ability to understand and to work on complex customer issues. 

Where you belong

Join the SAP Provisioning Services team and be part of SAP Quality Management. Provisioning Services has a broad variety of services to offer to our internal and external customers such as: BETA and Early Adopter Care support, License Mapping, Customer Case handling, Creation of info pages for the download area and much more, You will play a crucial role in ensuring smooth day-to-day operation in serving our customers. Our team is dedicated to delivering top-notch service and collaborating effectively to meet our goals. This role is to support our team from the Sofia office site. If you are passionate about working in an international team located in Germany, Ireland and Bulgaria, we are happy to hear from you. Provisioning Services is rocking SAP and our customers. Are you ready to rock Provisioning Services?

#SAPQualityManagementCareers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453289  | Work Area: Software-Quality Assurance  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid