Implementation Support Specialist

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours.

It’s with that in mind that Beyond is looking to add an Implementation Specialist to our growing team. Reporting to the Manager, Implementation, you will have the opportunity to drive training efforts for our customers. As the world and travel landscape shift around us, so too do the needs of our customers, and this role plays a key component in ensuring that they not only survive but thrive in this environment. This role will work CET (European) working hours. 

Before reading further…

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don’t meet every point in this job description, please apply anway!

As an Implementation Specialist here’s what you will be responsible for:

• Technical Implementation: You will support the Go-to-market organization with account configuration and customizations, helping ensure a smooth onboarding and set up
• Integrations & Migrations: You will facilitate the integration and migration of Property Management Systems (PMS) with Beyond, ensuring the process is seamless for customers
• Product Integration & Readiness: You will contribute to go-to-market validation frameworks, ensuring new integrations are launch-ready, meet customer expectations, and are properly documented
• Documentation: You will create and maintain clear, up-to-date documentation on technical, product, and go-to-market processes to support both internal teams and customers
• Product Expertise: You will develop and maintain a deep knowledge of Beyond’s products, integrations, features, and pricing algorithm in order to provide expert guidance and documentation
• Troubleshooting & Support: You will address and resolve technical or integration-related inquiries, collaborating with Product and Support as needed
• Cross-Functional Collaboration: You will work closely with Product Integration, Onboarding, Customer Success and Support teams to improve processes and the overall customer experience

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

• Naturally Curious: Have a strong desire to understand the ins and outs of SaaS software, Integrations, Features and continuously learn
• Organized and Methodical: Effectively manage priorities and keep track of ongoing projects with attention to detail
• Exemplary: You go above and beyond - consistently exceed expectations for both teammates and customers
• Proactive: Anticipate needs, take initiative, and address challenges before they escalate
• Resolution-Oriented: Approach problems with a solution mindset, always seeking practical ways forward

Now that we’ve told you what the job looks like, here are the qualifications we’re looking for in a candidate:

• 2+ years of relevant experience in technical support, implementation
• Fluent in English 
• A solid understanding of implementation best practices 
• Experience in maintaining/creating support center articles and documentation
• Methodic and analytical thinker with strong problem-solving skills
• Attention to detail and a process-driven mindset
• Proven ability to manage multiple projects simultaneously
• Demonstrated ability to quickly learn and use cloud-based SaaS solutions
• Demonstrated ability to use, clean and format Excel tables and similar systems
• Experience with systems migrations and set-up
• Highly motivated and a driven self-starter
• Experience using tools like Jira, Posthog, Excel or similar systems is a plus

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with our Senior Manager of Implementation / Onboarding for a deeper dive video conversation
• Complete an assignment and present it during a video call
• Meet with a few additional members of our CX team
• Speak with our EMEA CX Director as a final step 

Company Values:

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. 

Benefits:

Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!

We Care about Diversity, Equity and Inclusion:

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

AI Policy:

At Beyond, We Inspire Trust. In each other, in our process, and in the people we bring onto the team. As part of that commitment, we’re implementing clear guidelines around the use of AI in our recruitment processes. Please review the full policy here.

Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain

Please review our GDPR Statement here.