ECU - Documentation Executive 1

GUAYAQUIL, ECUADOR

DRIVING CONNECTIVITY

 

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.
 
At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
 

Get On Board for a Dynamic and Purposeful Career

 

We are looking for a dedicated and detail-oriented Documentation Specialist to join our team at PIL Ecuador, in Guayaquil. This person will facilitate the movement of export & import cargo and keep customers satisfied with any and all details of shipments.  

This person will provide immediate responses to customer inquiries; and provide timely information to Customs and the terminals as well as paperwork and electronic data to various locations. 

Giving shipping documentation support, ensuring the accurate and timely issuance of shipping documents while maintaining high standards of customer service.

 

Key Responsibilities

 

• Liaise with customers, PIL agency and back office shared service centers for all documentation matters covering Export & Import shipment. 

• Ensure accuracy and timely completion of Shipping documents to facilitate the release to customers  

• Interacts with the various internal stakeholders in the country and in Shared Services Centers (SSC) to ensure timely completion and release of documents and discuss ideas to reduce errors and increase productivity  

• Certify that Customs references are submitted in a timely manner, and that all required information is gathered prior to defined cut-off dates (e.g vessel arrival, departure, and closure)  

• Ensure that all charges are invoiced in a timely manner and that all invoicing procedures are followed correctly  

• Ensures vessels are closed and manifests are all completed  

• Maintains up-to-date knowledge on all export and import customs requirements and ensures compliance  

• Monitor received exceptions and ensured that queries sent by the back offices are handled timely. 

• Monitor outstanding revenue and communicate with all parties involved in order to make sure all shipments are invoiced correctly and in time.  

• Process shipment related exceptions in LMS  

 

Qualifications & Experience

 

• Bachelor’s degree in business, Logistics, or related field.
• Experience in customer service within the shipping or logistics industry and experience in sea shipping documentation in the shipping and logistics sector.

• Proficiency in MS Office;
• Knowledge of import/export processes, documentation, and invoicing.
• Essential for dealing with international clients and understanding technical documents.
• English level: preferably B1, B2, or higher level in Speaking, Listening & Reading.

 

Must Have

 

• Organized, able to follow regulations and procedures in a strictly regulated environment.
• Strong communication, negotiation, and interpersonal skills.
• Strong organizational and problem-solving skills.
• Customer-oriented mindset with problem-solving abilities.
• Discretion and professionalism in handling sensitive information.
• Must be fluent in Spanish; intermediate English (needs to read/write effectively).
• Team spirit and adaptability.

 

We Value

 

• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Proficiency in MS Office.

 

Why Join Us

 

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

 

Application Process

 

To apply for this exciting opportunity, please submit your resume in English outlining your qualifications and experience to PIL Career Website.

 

Eligibility to Apply

This position is open to  Ecuatorian Nationals or individuals with legal rights to work in Ecuador. Applicants without the necessary work authorization will not be considered.

 

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
 
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
 
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
 
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.
 
For more information, visit www.pilship.com
 
Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Copyright © 2024 Pacific International Lines