$45,000 – $45,000MidFull Time
Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace
As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world’s largest aviation and aerospace university.
For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.
As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.
The Opportunity
The Learning Support & Development Specialist I role offers the opportunity to provide specialized technical support for the university’s teaching and learning technologies within the Worldwide Campus environment. The position plays a key role in ensuring seamless access to academic systems by supporting students, faculty, and staff through multiple service channels, including phone, email, web conferencing, and a centralized ticketing system.
In this role, you will collaborate with a diverse group of stakeholders—including instructional designers, instructional technologists, IT support teams, the Rothwell Center for Teaching and Learning Excellence, Scheduling, and external vendors—to identify, troubleshoot, and resolve issues related to the Learning Management System (LMS), third-party integrations, and other academic technologies that support online course delivery.
Key Responsibilities
Provide Tier 2 application support and troubleshooting for LMS platforms, third-party textbook integrations, web conferencing tools, and academic software systems
Assist users with technical issues involving browsers, operating systems, and hardware
Support term start processes, including course quality assurance, template validation, and course publishing
Configure and troubleshoot third-party integrations and academic technology tools
Maintain tracking systems for course updates, instructor changes, and term start workflows
Process and analyze reports using Canvas Data (Tableau) to identify issues in course templates and structures
Utilize automation tools (e.g., Power Automate, Canvas API, RPA workflows) to process updates and changes at scale
Develop and maintain HTML/ documentation and knowledgebase articles
Test and evaluate new and emerging educational technologies
Support continuous improvement by identifying system issues and recommending solutions
Perform other duties and projects as assigned by the Director of Learning Support and Development
Perks Await You at Embry-Riddle!
Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.
Compensation
The (annual salary/hourly) range for this role is up to $45,000. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.
Required Education and Qualifications:
Associate’s degree or completion of a minimum 18-month post-secondary program
Area of concentration: Computer Science, Information Technology, or a closely related field
Required Skills, Knowledge, and Abilities
Strong interpersonal and customer service skills, with the ability to communicate effectively in person, via email, phone, and web conferencing
Ability to work collaboratively in a team-oriented environment
Strong attention to detail with a focus on quality assurance and accuracy
Ability to work independently, use available resources, and apply sound problem-solving skills
Advanced technical aptitude with web conferencing tools and a solid understanding of computer hardware, operating systems, and browser-to-application functionality
Proficiency with Microsoft Office 365, including Teams and SharePoint
Ability to quickly learn new technologies, adapt to changing environments, and maintain pace with evolving systems and tools
Preferred Qualifications
At least one year of experience in eLearning support or IT support
Experience supporting Learning Management Systems (LMS), particularly Canvas
Experience with third-party academic integrations (e.g., Pearson, McGraw Hill, or similar platforms)
Basic to intermediate knowledge of HTML and CSS
Experience with Robot Process Automation (RPA) tools
Working knowledge of Zoom or similar web conferencing platforms
Strong technical troubleshooting experience in academic or enterprise learning environments
Application process/requirements
To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311439. Please attach all relevant materials to your application when you apply online. Complete submissions include:
Cover letter
Full Resume
Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)
Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.
Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.
Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.
