Manager, General Insurance Partnership

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager, General Insurance Partnership with the resources to solve critical problems for the future of our business, which is why we need you. 

Position Responsibilities:

• Drive planning and execution of targeted initiatives (e.g. product-focused campaigns / segment-targeted events) to facilitate portfolio optimization

• Work on projects of GI digital customer engagement and data analytic enhancement to optimize customer engagement through GI offerings and improve Agency productivity

• Work with partners and internal stakeholders to implement customer-centric digital solutions and enable GI value creation at key touch points within Manulife end-to-end customer journey

• Formulate data solutions and report requirement for GI initiatives - Digital / Strategic campaigns

• Work with partners and internal stakeholders to deliver B2C digital initiatives to improve customer contact frequency

• Collaborate with MIL internal stakeholders on holistic Agent communication strategies and social post content development to drive Agents’ digital adoption via multiple touch-points

• Assist in building up a stronger GI new partnership arrangement. To work with all parties in facilitating the agreed partnership model and product suite so to complement our core MIL key strategic goals. Coordinate closely with internal & external stakeholders to perform tasks;

• Providing strong liaison support to agency. Work closely with Distribution Training team and actively involve and support the GI partnership activities;

• Assist in the implement and promote cross sell strategy among IFP, GLH, MPF and GI;

• Engage in projects and assist to execute strategies to improve distribution process and enhance GI and Life cross sell business growth;

• Support on-going projects such as sales campaign support along with business partners.

• Proactively monitor market development and conduct insurance market intelligence study for update in market.

• Manage and communicate to key stakeholders including distribution and management on all key issues related to business lines in an effective manner. 

• Support ad-hoc projects and other duties as required.

Required Qualifications: 

• University degree in business-related discipline.

• Minimum 5 years of experience in insurance industry

• Entrepreneurial mindset geared toward the creation, execution and continuous improvement of a new employee engagement and wellness program from the ground up

• Willingness to offer expertise to create new projects or solutions.

• Ability to leverage key relationships and build networks to work effectively and deliver results.

• Strong project management and organizational skills, exceptional communication skills, considers diverse perspectives and uses tact to build support of own ideas.

• Team player, passionate, matured and independent in driving and handling counterparts. 

• Ability to facilitate attainment of mutual agreement by communicating with diplomacy and tact, and gain commitment to decisions made.

• Strong communication, presentation and problem solving skills.

• Efficient MS application and Chinese input.

• Fluent in written and spoken English.

• Maintains commitment to goals, measures own work to track progress, while identifying and resolving challenges.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement