Health Benefits Process Trainer
Job Title
Health Benefits Process Trainer
Job Purpose
Develop and deliver expert-led training programs on health benefits platforms and processes, ensuring internal teams and clients can effectively administer, enroll, and engage with health benefits.
Key Responsibilities
- Assist in the planning and execution of learning and development initiatives for new hires within the Health business, across all role levels.
- Conduct needs assessments by collaborating with HR, Benefits Operations, and client teams to identify training gaps and requirements.
- Coordinate logistics for training sessions, including scheduling, room bookings, materials preparation, and communications.
- Design, develop, and update training materials such as facilitator guides, presentations, e-learning modules, and job aids, in collaboration with subject matter experts.
- Deliver training through classroom, virtual instructor-led sessions, and self-paced online modules, for both internal staff and client users on health benefits platforms, analytics tools, workflows, and compliance protocols.
- Maintain and update training records, reports, and documentation using Learning Management Systems (LMS) or other internal tools.
- Track and analyze feedback from training sessions (quizzes, surveys, on-the-job performance) and continually evaluate effectiveness to identify areas for improvement.
- Partner with internal teams and external vendors to organize ongoing learning programs, webinars, and workshops.
- Help drive engagement in learning initiatives by creating awareness and communication campaigns.
- Ensure all learning and development activities align with organizational goals and compliance requirements.
- Serve as a subject-matter expert (SME) during benefits enrollment periods and as a product trainer for new platform features.
- Coach end-users and project teams on best practices, supporting knowledge transition.
- Analyze results, learnings, and feedback to iterate and enhance training programs.
- Maintain training records, generate reports, and track KPIs via LMS tools.
Duties & Responsibilities
- Design and prepare training curriculum and aids on an ongoing basis for team associates.
- Deliver refresher training modules to targeted associates, based on training needs identified through quality audits.
- Collaborate with Operations and Quality leaders to reduce errors and enhance productivity.
Required Qualifications & Skills
- Bachelor’s or Associate’s degree in Human Resources, Education, Business, Psychology, Communications, or a related field.
- Minimum 3 years of experience as a trainer in healthcare benefits or benefits administration, with at least 6 years of total work experience.
- Strong understanding of health benefits processes (enrollment, eligibility, compliance, carrier coordination).
- Proficiency with learning technologies, e-learning development tools, and LMS platforms.
- Excellent facilitation skills for virtual and in-person delivery.
- Demonstrated ability to design instructional materials using adult learning principles.
- Strong stakeholder management, interpersonal, and communication skills.
- Analytical mindset with experience tracking and reporting training metrics.
- Familiarity with Alight Worklife® platform features and benefits analytics is a plus.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Experience working in a corporate or multinational environment.
- Certification in training, facilitation, or instructional design is desirable.
Ideal Traits
- Passion for learning and coaching others.
- Ability to adapt to evolving platform features and regulatory changes.
- Detail-oriented, organized, and experienced in project coordination.
- Comfortable working in a client-centric, global HR services environment.
- Ability to work independently and collaboratively within a team.
This is a Work From Office role requiring individual to be working 5 days a week from the office
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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