Banking Specialist - Contact Centre

As a Banking Specialist, you’ll support customers through meaningful, solution‑focused conversations across phone, email and digital channels. The role has a strong lending focus, where you will assess, approve and progress personal lending applications while delivering an exceptional customer experience.You’ll:• Assess personal lending products (Credit Cards, Personal Loans, Overdrafts) and progress into Home Lending• Have quality lending conversations and make responsible credit decisions• Support customers with KiwiSaver and insurance alongside lending solutions• Build trusted relationships and identify additional solutions to support customers’ financial goals• Develop strong credit, financial analysis and decision‑making capabilitiesWhat we’re looking forWe value attitude, capability and a growth mindset. You may bring:• Contact centre and/or financial services experience (preferred, not essential)• Strong communication and relationship‑building skills• Confidence working with digital platforms• A genuine passion for helping customers succeed• Willingness to learn and grow a long‑term career in bankingHours of workYour ordinary hours will be between 8:00am – 7:00pm (Monday to Friday) and 8:00am – 4:00pm (Saturday), operating on a rotational roster.

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

12 May 2026