Description
Overview:
Snapscale is looking for a Mandarin Bilingual Healthcare Virtual Assistant who can work onsite to join our team and play a key role in ensuring a seamless patient experience. If you have strong communication skills in Mandarin and English, attention to detail, and a passion for healthcare, we’d love to hear from you!
Key Responsibilities:
- Verify patient benefits and insurance coverage
- Reactivate past patients and maintain engagement
- Answer inbound calls and assist patients with inquiries in Mandarin and English
- Follow up on appointment confirmations and reminders
- Make outbound calls to leads and potential patients
- Schedule and reschedule patient appointments efficiently
- Process prescription refills in accordance with clinic policies
- Manage electronic medical records (EMR) accurately
- Audit laboratory results and follow up on missing or pending results
- Monitor and oversee the clinic’s virtual kiosks
Perks:
- Health Maintenance Organization (HMO)
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Transportation allowance
- Perfect attendance bonus
- Other employee incentives
- Yearly salary increase
- Free lunch everyday
- Opportunities for career growth and development
- Fun and supportive working environment
Requirements
- Proficient in both written and spoken Mandarin and English
- BPO experience in a healthcare account is a must
- Experience working virtually for a Private Clinic/Hospital in the US is preferred
- Comfortable working with US-based clinics and physicians
- Experience handling EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling is a must
- Soft skills such as empathy are essential as you may be talking to people who have medical issues
- Organized and detail-oriented
- Must be willing to work onsite
