Welcome to Rejuvenation! Rejuvenation Medical Group is Western Canada’s fastest-growing family of dermatology and multi-disciplinary medical offices. From modest beginnings dating back to 1984, Rejuvenation is a pioneer in delivering exceptional care to communities in Alberta, British Columbia, and Ontario. We specialize in skin health, dermatologic concerns, and an array of cosmetic and aesthetic services for all skin types. At Rejuvenation, the possibilities are endless.
Rejuvenation proudly offers career advancement opportunities through ongoing training and educational support. For those looking to take their career to new heights, our organization is perfect for you. Rejuvenation is consistently growing into new markets and promoting talent from within; we love to see our employees succeed!
What We Offer: • Commission • Rejuvenation perks • Annual reviews • Paid parking • Discounts on medical aesthetic treatments and skincare products • Comprehensive health benefits • Close-knit teams • Fun and inclusive monthly challenges with incredible prizes • Flexibility and a healthy work-life balance • Continuing education opportunities • Supportive management team • Opportunity for internal growth • And so much more!
What are you waiting for? Apply today!
Role Overview The primary function of the Surgical Consultant is to serve as the primary point of contact for prospective and existing surgical patients, managing the patient journey from initial inquiry through consultation, surgical planning, booking, and post-operative follow-up. Collaborate closely with surgeons and medical teams to ensure patients receive expert guidance on surgical candidacy, cost estimates, procedural education, and ongoing care in a private-pay or medical environment.
Role Objectives • Respond promptly and empathetically to all patient inquiries via phone and email during business hours. • Schedule and coordinate in-person and virtual surgical consultations, documenting outcomes, quotes, physician instructions, and patient readiness in CRM systems accurately. • Collaborate with surgeons to confirm surgical candidacy and detailed quotations. • Facilitate pre-operative consultations, including patient history gathering, physical examinations, measurements, and diagnostic test ordering. • Educate patients on surgical procedures, risks, pre- and post-operative care, and follow up post-op to ensure patient satisfaction and outcomes. • Manage surgical administration tasks such as inventory oversight, lab test coordination, record keeping, appointment scheduling, and patient data management. • Implement structured follow-up processes to maximize conversion of consultations into booked surgical procedures and maintain pipeline hygiene through meticulous CRM updates. • Coordinate technology and logistics for virtual consultations for out-of-region patients. • Serve as a liaison among medical staff, administrative teams, and patients to ensure seamless care coordination. • Perform other duties as directed by management to support clinical operations and enhance patient experience.
Role Qualifications • Minimum of 1-3 years’ experience in sales (required). • MOA certification from an accredited institution or higher (preferred) • Experience in retail, or customer service roles, ideally within the beauty or medical aesthetics industry (preferred). • Extensive experience as a Surgical Consultant or similar role in medical administration or patient coordination within a surgical or aesthetic environment. • Excellent verbal and written communication skills with the ability to handle sensitive patient discussions with empathy and professionalism. • Proficient in CRM software, patient scheduling, and documentation with high attention to detail and organizational skills. • Demonstrated ability to meet response-time and conversion targets effectively. • Strong team collaboration skills along with the ability to work independently. • Flexible availability, including weekends and evenings, to support patient needs #HP Employee Equity and Accessibility Statement Rejuvenation Medical Group invites applications from all qualified individuals. Rejuvenation is committed to employment equity and diversity in the workplace and welcomes applications from: women, visible minorities, Indigenous Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents. Rejuvenation Medical Group provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources. If you possess the experience we are looking for, please submit your resume and cover letter. Please note that only those selected for an interview will be contacted. We thank you in advance for considering Rejuvenation Medical Group as your potential future employer!
