Heathrow Express Commercial Growth & Engagement Lead

This role is accountable for delivering Heathrow Express’s commercial growth strategy through influencing in a complex matrix environment. It aligns senior stakeholders, shapes priorities and holds delivery owners to account across Digital, B2B, marketing, PR and communications. 

As the senior commercial and engagement client, the role defines success measures and narrative coherence, ensuring teams across the business are aligned to Heathrow Express’s commercial priorities and direction of travel. Delivery is achieved through strong stakeholder leadership, governance and engagement – not day‑to‑day execution – making influence, clarity and collaboration critical to success. 

• Responsible for driving HEx overall revenue and passenger growth   
• Lead the development of HEx’s commercial growth strategy, including revenue priorities, target segments and growth opportunities across all sales channels including TUAG (Turn Up and Go), Digital & App, and Third-party 
• Shape pricing, promotion and revenue objectives aligned to the HEx business strategy and market context. 
• Translate strategic intent into clear commercial outcomes and success measures. 
• Own the management and governance of the annual marketing, PR and communications budget for Heathrow Express 
• Monitor spend against budget, providing regular forecasting, variance analysis and financial reporting 

• Significant experience in commercial strategy, revenue growth or business development roles. 
• Strong stakeholder management experience within complex, matrixed organisations. 
• Proven ability to define strategy, set objectives and govern delivery through others. 
• Excellent communication skills, with the ability to articulate narrative, priorities and outcomes. 
• Experience within transport, travel or consumer services environments. (Desirable) 
• Experience working with centralised marketing, CRM or communications functions. (Desirable) 

#LI-Hybrid 

This is your chance to build a career in an industry-leading rail operator. Our service is the first and last element of the Heathrow journey for millions of passengers each year. We’re proud that we provide an award-winning experience.

Joining us now means exciting challenges and opportunities. You’ll play your part in safely getting passengers to their destination.

We are a close-knit team that proudly work together to achieve outstanding results. Our culture is friendly and supportive, championing diversity and inclusion. We are passionate about sustainability and focus on supporting our local communities.

We are proud to be a part of the wider Heathrow Airport family, helping to connect London to the world. Join us and see where we could take you.

Our rewards

As well as competitive salaries, we’re committed to providing great benefits that make this an even more rewarding place to work. They include an excellent pension scheme, life assurance and access to private health insurance. As a rail operator, we can also offer you an ATOC railcard. Not only that, when you get here, we’ll support you to grow your skills and help you to reach your full potential.