Neighbourhood Housing Officer

Salary: £42,221 - £47,940
Grade: Level 3 Zone 2
Location: 5 Pancras Square, N1C 4AG
Contract Type: Permanent x 4 / Fixed Term x 2
Hours: Full Time (36 hours)
Closing Date: Sunday 17th May at 23:59

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind.  Here’s where you can help decide a better future for us all.

How You’ll Be Involved 

The vision for Housing Services is to work closely with neighbourhoods and communities to continuously improve services alongside those who rely on them. By delivering services that are informed, responsive, and people‑centred, Housing Services plays a vital role in preventing homelessness and providing safe, secure, and sustainable homes, supporting Camden’s commitment to social equality and positive outcomes for residents.

As a Neighbourhood Housing Officer, you will play a key role in delivering these services, acting as a role model for our behaviours by embedding a culture of respect and relational practice. With residents at the heart of everything you do, this role offers a meaningful opportunity to make a positive impact on Camden’s neighbourhoods and communities. The job requires officers to be in the office a minimum of three days a week

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. 

All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.

This role would suit someone who cares deeply about people, communities, and housing equality and is motivated by making a positive difference to residents’ lives. As a Neighbourhood Housing Officer, you will enjoy working proactively, building strong relationships, and finding solutions early, particularly for people who may need additional support. You communicate clearly and kindly, work well with others across teams and partner organisations, and believe services should be accessible, inclusive, and resident‑focused. You’re confident using systems to keep accurate records, open to learning, and committed to working in a respectful, trauma‑informed way that reflects Camden’s values. Above all, you believe housing is about more than bricks and mortar it’s about helping people feel safe, supported, and part of their community.

How To Apply

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. 

We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.

To view the Job Profile, please click HERE or copy and paste the below URL into your browser:

What We Offer

At Camden, you’ll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. 

Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment.

Asking for Adjustments

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.