General information
Name
Key Account Manager - Local Chains
Location
Britomart Place, Auckland
Business unit
BG-Accommodation
Working time
Full-Time
Type
Business Development
Description & Requirements
About UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Introduction:We’re looking for a commercially driven Key Account Manager to grow and optimise our portfolio of local hotel chain partners. This role is ideal for someone who thrives in a fast-paced environment, enjoys working independently, and brings a creative, solutions-focused mindset to driving results.
In this Role, you’ll get to:- Own and grow a portfolio of local chain partners, identifying opportunities to increase revenue and market share.
- Build strong, long-term relationships with key stakeholders, becoming a trusted commercial partner
- Develop and execute innovative, tailored plans to improve partner performance and engagement
- Monitor results, optimise continuously, and take proactive action to maximise productivity
- Negotiate commercially strong agreements and deliver win-win outcomes
- Collaborate cross-functionally to ensure seamless execution of initiatives and campaigns
- Represent Trip.com in market, sharing insights on industry trends and competitive dynamics
- Solve challenges quickly and creatively, maintaining high partner satisfaction
What you'll Need to Succeed:- 5+ years’ experience in sales, account management, or revenue management (hospitality/travel ideal but not limited to)
- Proven ability to work autonomously, take ownership, and deliver results
- A creative, problem-solving mindset with a bias for action
- Strong commercial acumen and track record of driving growth
- Confidence influencing stakeholders at all levels
- Excellent organisation and ability to manage multiple priorities in a dynamic environment
- Strong analytical skills, comfortable turning data into clear actions
- A partner-first approach and commitment to delivering value
Additional Information:Locations: Sydney, Melbourne or Auckland
Why Trip.com GroupWe offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
