Support Agent

About Us

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of Role

nShift is on an exciting high-growth journey and we are looking for a Support Agent to join our team in Helsinki or Gothenburg, ensuring our customers have a great experience.

With nShift products being critical within our customers’ end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner.

You will work with a wide range of cases, collaborate with internal teams, and support our partners with complex troubleshooting - making for a varied and dynamic workday alongside your colleagues.

The area of responsibility includes:

· Provide technical support to customers and partners via phone and email

· Provide basic training to customers and colleagues

· Ensure SLA compliance

· Respond to and resolve customer requests across multiple channels

· Stay ahead of the workload through a proactive approach

· Contribute to building a strong, service-oriented team culture where knowledge sharing is central

Skills and experience

Required professional qualifications:

· Customer service experience

· Fluency in Finnish and English is mandatory

Bonus qualifications:

· Fluency in Swedish / Finland Swedish

· Experience working in logistics

· An interest in IT

· Knowledge of other languages

· Experience working in a SaaS company

Required personality traits and skill set

· Extensive communication and interpersonal skills

· Positive and team-oriented attitude

· Structured, organized and independent

· An ambitious and commercially driven person with a strong interest in customer service

· Experience and interest in understanding customers, partners, and software product features

· Strong tolerance for and ability to focus and execute in a changing environment

· Good ability to work under pressure with high energy and resilience

Please ensure you upload your CV in English

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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