MidFull TimeEN
About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!
If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.
Purpose of the role
The Social Media Manager owns our social media presence across all channels and markets - from strategy and content creation to performance reporting. This is a hands-on role: the successful candidate will personally produce video, copy, and Canva assets, bringing strong storytelling, creative execution, and organisational discipline to manage a busy multi-channel content calendar across teams.
What you'll be doing
Social Strategy & Planning
Define and own the social media strategy, aligning activity with business goals, marketing, and other stakeholders
Build and maintain the content calendar as a strategic planning/execution tool - structured, forward-looking, and responsive to campaign priorities, product moments, and cultural opportunity
Use Wrike to organise workflow, manage deadlines, and coordinate dependencies across teams
Monitor trends, platform algorithm changes, and emerging formats, incorporating findings into planning on an ongoing basis
Content Creation
Produce original, engaging social content across copy, graphics, and video - personally delivering finished assets to a high standard
Write clear, engaging, on-brand copy across all channels, adapting tone and format to audience and platform
Design social assets in Canva, maintaining and evolving the nShift brand kit and template library to ensure visual consistency at scale
Script, film, and edit video content for social channels, including event coverage
Channel & Community Management
Manage all social channels (LinkedIn, YouTube, Instagram, and Facebook) and ratings and reviews platforms (Trust Pilot, G2, GMB) using a dedicated social media management platform
Schedule and publish content, monitor engagement, and manage community interactions in a tone consistent with the nShift brand voice
Respond to comments, messages, and mentions in a timely and considered way, fostering genuine audience connection
Performance & Reporting
Develop and maintain a KPI framework that connects social activity to measurable business outcomes
Set up, maintain and report on social listening dashboards
Monitor performance across channels and produce regular reporting for senior stakeholders, presenting data as clear, actionable narrative
Employee Advocacy and internal comms
Communicate with and coach colleagues on social best practices and support them in developing a credible professional presence on behalf of the brand, as well as empowering them to become advocates.
Cross-functional Collaboration
Work closely with performance marketing, regional, sales, partnership, and people teams to align social activity with wider business programmes
Represent the Marketing team at events, contributing to live content capture and coverage where required
About you
You are a creative self-starter who takes full ownership of your work - from strategy to execution. You thrive in a fast-paced, cross-functional environment and have a natural eye for what makes content stop the scroll, combined with the organisational discipline to deliver consistently at scale.
What you will bring
Essential
5+ years of social media management experience, proven end-to-end ownership across strategy, planning, content creation, and reporting
Excellent storytelling, copywriting, and AI prompting skills - able to write compelling, on-brand copy across formats and platforms without reliance on templates or third-party support
Hands-on Canva proficiency at the brand governance level: building, managing, and evolving templates
Ability to script, shoot, and edit video content independently
Strong organisational skills, with a structured approach to managing a busy, multi-channel content calendar and cross-functional workload. Experience with Wrike or a comparable project management tool is a plus
Experience with a social media management and listening platform (Sprinklr, Hootsuite, Sprout, or equivalent) - hands-on scheduling, monitoring, and reporting capability is essential; implementation experience is an advantage
Strong brand instincts and governance experience, with the confidence to challenge activity that falls outside brand guidelines
Able to present performance data and strategic recommendations clearly to senior stakeholders
Active user of AI tools as part of day-to-day workflow
A portfolio demonstrating original content, brand work, and creative output across social channels
Willingness to travel to European events and team off-sites
Desirable
Direct experience with Sprinklr, including involvement in platform setup or advanced configuration
Hands-on experience with Wrike for marketing project and workflow management
Multi-market or multi-region social management experience
Agency/busy studio background, bringing breadth of experience and comfort operating without extensive in-house resources
*We know not everyone ticks every box, and that is absolutely fine. If this role excites you and you have most of what we are looking for, we would love to hear from you.
**Kindly ensure that your CV is submitted in English
At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
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