Job Description Summary
The Commercial Service Growth Leader is responsible for driving revenue growth by expanding market presence and unlocking new business opportunities. This includes strategically acquiring new clients, deepening engagement within existing accounts, diversifying product and service offerings, and reactivating lapsed customer relationships. By leading the On-Demand Service Sales team and the eCommerce Sales & Marketing Specialist, the role focuses on generating revenue beyond existing customer contracts. It also identifies emerging market opportunities and champions the adoption of digital solutions to broaden reach, enhance customer engagement, and deliver scalable value.
Success in this role requires strong industry networks, advanced discovery and consultative selling skills, and a solution-oriented mindset. The Commercial Service Growth Leader drives proactive sales campaigns, fosters cross-functional collaboration, and leverages data-driven insights to enhance customer experience, streamline operations, and deliver measurable business outcomes.
Job Description
Responsibilities
Leadership & Strategy
- Set the vision and commercial strategy for expansion of non-contract sales with solutions that provide insights and tackle our customers business challenges.
- Partner with AKA Service Segment Leaders and Commercial Service Leader to design, activate and implement lifecycle commercial offerings that maximize capture rates for new equipment and renewals.
- Provide operational support and direction to develop a strong sales team across direct and eCommerce channels, focusing on capability development across product modalities and digital platforms to deliver exceptional customer experiences and achieve revenue and profit targets.
- Establish clear team objectives and manage workload distribution through strategic workforce planning, while conducting regular funnel reviews to ensure revenue pacing and proactively address issues.
- Collaborate with Commercial Service Leader to develop pricing strategies and identify programs to prioritise for our customers.
- Manage and coordinate the 'End of Guaranteed Service' (EOGS) programs in collaboration with Genpact to ensure seamless execution.
- Drive growth by developing and executing targeted campaigns for On-Demand Services, spare parts, and technical training offerings. Leverage customer insights, market trends, and performance analytics to tailor messaging, optimize outreach channels, and increase engagement.
Customer Engagement & Market Expansion
- Develop market-relevant service programs tailored to customer needs and evolving market dynamics for digital solutions, customer training and other service products.
- Work collaboratively with the Sales and Service teams, Customer Support Centre, and field service teams to deliver seamless, coordinated solutions for customers. Proactively identify opportunities to transition to long-term service agreements, ensuring all leads are effectively handed over to the appropriate Services Team member for follow-up and conversion.
- Proactively leads and contributes to local, regional, and global initiatives and projects beyond core responsibilities, driving a culture of excellence, accelerating quality outcomes, and enhancing customer and front-line team experiences
- Manage key customer relationships and expand engagement within existing accounts to unlock new business opportunities.
- Execute targeted customer campaigns for Technical Training in partnership with the ODS Team and Training Coordinator, with a focus on driving growth and meeting revenue objectives
Digital & eCommerce Growth
- Leads business expansion by developing and executing digital sales strategies in partnership with the AKA team. Focuses on portfolio management and the introduction of innovative digital products that drive solution-based selling and long-term growth
- Provide strategic leadership to the eCommerce Sales & Marketing Specialist in executing initiatives that drive revenue growth through the GE HealthCare Shop. Oversee the development and implementation of targeted digital marketing campaigns, optimize the online customer journey, and leverage data-driven insights to enhance product visibility, conversion rates, and overall eCommerce performance.
- Collaborate closely with the Global Service Shop team to shape the strategic roadmap for the platform. Lead the planning and execution of key enhancements, ensuring alignment with business goals, user needs, and emerging digital trends. Drive continuous improvement by gathering stakeholder feedback, prioritizing feature development, and overseeing implementation to deliver a seamless and impactful user experience
Performance Measurement & Continuous Improvement
- Monitor, measure, and report on growth program outcomes to the senior leadership team on a quarterly basis.
- Leverage global and regional best practices, tools, and innovative business models to accelerate commercial activation.
- Participate in quarterly international team calls to share insights and foster collaboration.
Compliance
- Create and drive a culture of safety and compliance in the Service team.
Quality Specific Goals
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality
- Complete all planned Quality and Compliance training within the defined deadlines.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.
- Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
- Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken.
- Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
- Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
- Responsible for 100% compliance on teams EHS goals and metrics.
Qualifications/ Requirements
- Tertiary qualifications in business, marketing, product management or related field of study, with a minimum of 5 years’ experience in marketing, commercial or product management roles
- Minimum of 3-5 years’ experience in GE operating mechanisms, systems & tools with exposure to projects with multiple stakeholders
- Strong business acumen and domain expertise in GEHC products and market dynamics in ANZ
- Ability to develop and execute priorities aligned with strategy
- Strong presentation skills and understanding of selling skills and CRM utilisation to drive revenue
- Excellent analytical, interpersonal, influencing skills with the ability to communicate with employees and customers at all levels
- Experience in operating in a cross-functional matrix team, both at a local and regional level
- Experience as a change agent and process-oriented individual
Desired Characteristics
- Excellent verbal and written communication skills and an excellent command of English
- Willingness to work as part of a team and actively contribute to continuous improvement initiatives
- Team oriented with a customer satisfaction and employee experience mindset
- Ability to manage self and tasks in a mature and timely manner, prioritizing effectively
- Ability to resolve complex issues within functional area and/or area of expertise
- Willingness to be flexible/adapt to changing work environments
- Thrive in a fast-paced, dynamic business environment
- Demonstrate behaviours including empathy, humility, integrity, and resilience.
Additional Information
Relocation Assistance Provided: No
