ExecutiveFull TimeEN
Coversure is part of the Jensten group, which was launched in 2018 and is now one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £600m Gross Written Premium (GWP) into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.
We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. This is why we are not just one of the leading independent insurance groups, we are one of the most exciting too.
We are recruiting for a Network Development Executive – Remote
The Role
Own and manage the relationship, performance and conduct risk outcomes for an allocated panel of 15–20 Coversure Franchise offices.
Support delivery of the Coversure Network strategy by driving sustainable growth (new business, retention and product mix), improving capability and consistency across Franchise offices, and ensuring activity is completed in line with FCA requirements (including Consumer Duty), internal policies and the Group’s values.
Key Objectives
Implement and maintain a strategic account plan for each allocated Franchise office, aligned to network priorities and agreed targets.
Deliver agreed performance, service and quality outcomes across the panel, including evidence of compliant processes and good customer outcomes.
Responsibilities
Account management: own the day-to-day relationship for a panel of 15–20 Franchise offices, acting as the primary point of contact and ensuring timely access to specialist support (Placement, Compliance, Central Services) when needed.
Strategic planning: agree, document and maintain a strategic account plan for each Franchise office (objectives, actions, owners, timelines) and review progress on an agreed cadence.
Performance leadership: use management information to monitor, challenge and support performance (e.g., new business, retention, cross-sell, product mix and service measures), and put in place clear improvement actions where required.
Capability building: coach Franchise owners and teams on sales, proposition, operational effectiveness and team capability, identifying training needs and signposting the right resources.
Growth initiatives: promote and embed network campaigns, product and process changes, and ensure Franchise offices understand how to use available tools to drive measurable results.
Market and placement support: work with the Placement Team to help Franchise offices understand market conditions, appetite, product suitability and any relevant underwriting or trading changes.
Acquisitions and integration: provide guidance and constructive challenge on potential acquisitions; support integration planning and early performance monitoring post-acquisition.
Stakeholder feedback loop: capture and relay Franchise feedback to Central Services (products, systems, marketing and operating model) and contribute to continuous improvement.
Conduct and compliance oversight: reinforce FCA expectations and internal standards, identify emerging risks (including Consumer Duty and complaint trends) and escalate issues promptly in line with policy.
Support wider programmes: contribute to Franchise-related projects and programmes as agreed, sharing learning and best practice across the Network Development Team.
Deliverables
A current strategic account plan for every allocated Franchise office, reviewed and updated on an agreed cycle (with actions, owners and due dates recorded).
Regular performance review pack for each Franchise office and the overall panel, including agreed KBIs/KPIs (e.g., new business, retention, cross-sell, product mix, service measures, acquisition performance and compliance indicators).
Documented improvement plans for underperforming offices, with clear milestones and evidence of follow-up and closure.
Evidence of campaign and initiative adoption across the panel (communication, implementation and outcome tracking).
About You
This role requires strong commercial insurance broking knowledge (with a bias to commercial lines), alongside the ability to influence and coach Franchise owners and teams to deliver profitable growth, consistent service and compliant customer outcomes within a franchise/network model.
Essential
Strong commercial insurance broking experience and understanding of insurer proposition, appetite and trading considerations.
Relationship management and the ability to influence at owner/principal level; confident in holding strategic, sometimes challenging, performance conversations.
Commercial acumen and ability to interpret MI to diagnose issues, prioritise actions and track outcomes.
Working knowledge of FCA expectations relevant to the role (including Consumer Duty), complaints handling/FOS awareness, conflicts of interest and conduct risk.
Clear written and verbal communication; strong stakeholder management and collaboration skills.
Competent user of Microsoft 365 (Excel/PowerPoint/Teams) to analyse, present and communicate performance.
CII Certificate (minimum) or equivalent.
Full UK driving licence and willingness to travel nationwide.
Desirable
Experience working within a franchise, network or multi-site model (or supporting appointed representatives).
Experience supporting M&A/acquisition integration and/or remediation of underperformance.
CII Diploma (preferred) or progress toward it.
Formal coaching/leadership training.
Compliance, Training & Development
Follow company procedures and support Franchise offices to operate in line with FCA requirements and internal standards, including identifying, documenting and escalating conduct risk and Consumer Duty concerns.
Conduct risk and Consumer Duty (monitoring outcomes, identifying harms, evidencing actions taken)
Conflicts of interest
Training & competence requirements and record keeping
Financial crime controls (AML, bribery and corruption, sanctions)
Data security and data protection
Maintain a personal development plan with your line manager, completing required training within deadlines and proactively addressing any development needs to perform the role effectively.
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
Competitive salary with an annual pay review, bonus scheme and car allowance
27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
Auto enrolment into our excellent pension scheme (5% employer matched contribution)
Flex-benefits- A range of flexible benefits to choose from, that are most important to you
Group Life Assurance cover
3 months Maternity, Paternity & Adoption leave all fully paid
Professional qualification study support relevant to your role and career
Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
Holiday purchase scheme- up to 5 days annually
