Tenant Relations Manager

We are looking for a conscientious and driven Tenants Relations Manager to join our thriving Property Management team. Flexibility and a positive, proactive attitude are vital. As a Tenant Relations Manager, you will be expected to handle the requests, queries, and complaints of all tenants. Your professional demeanor, customer service skills, attention to detail, and overall work ethic and efficiency will be key to your success and growth within Savills Egypt, as well as to the success of the Property Management department.

Savills is a globally recognised real estate brand and offers excellent opportunities for growth and development. We are seeking a motivated and professional individual who is eager to benefit from the support and experience the brand can offer.

Key Responsibilities

• Communicate tenant queries, complaints, and issues with the concerned team(s) in order to fix and ensure proper feedback, updates, and response have been communicated with tenant as necessary.

• Ensure all tenants are aligned and comply with policies and regulations defined in the Tenant Handbook, Administer Tenant Issue and Complaints Resolution process.

• Partner with and liaise between tenants and various Real Estate teams including Marketing, Operations, Security, Facility Management, Hard Services, Health & Safety, Finance, Legal, Retail Design & Delivery; to agree and deliver business specific projects.

• Responsible for managing a portfolio of tenants during their tenancy. including developing and managing effective relationships across tenants, the property management team, customers, and cross-functional staff.

• Ultimately build relationships to ensure the successful delivery of the short-, medium- and long-term expectations of the company and landlord whilst implementing strategies to advance retailers revenue, profitability, operations, and sustainability.

• Work with the marketing team to implement and communicate plaza and retailer campaigns and communicate initiatives to tenants.

• Collect Tenant’s Monthly and annual audited sales reports.

• Establish leasing objectives for potential vacancies or new retail units for the relevant assets.

• Ensure that all leasing enquiries are serviced promptly and professionally, arranging site visits for potential, suitable Tenants.

• Undertake initial negotiations with prospective Tenants, for presentation to the Leasing Committee for final selection and then finalizing the deal with the agreed brand or concept in line with the approved budgeted revenue.

• Maintain occupancy levels and revenue levels in property, renewing lease expiries that are due, in line with the agreed leasing strategy for the relevant asset.

• Identify any potential problem tenancies or vacancies in advance where possible, through sales data/operations feedback and formulating a replacement strategy for implementation.

Skills, Knowledge and Experience

• Bachelor’s degree in Real Estate, Property Management, Business Administration, or related field.

• 4-6 years in tenant relations management, property management, or leasing within retail or commercial real estate.

• Strong interpersonal and communication skills, with the ability to engage effectively with tenants, stakeholders, and cross-functional teams.

• Problem-solving abilities to manage tenant queries and issues efficiently and diplomatically.

• Organizational and project management skills, with an emphasis on managing multiple tenants and projects simultaneously.

• Analytical skills to interpret sales reports, occupancy levels, and leasing data to inform strategy.

• Negotiation skills for effective leasing discussions and renewals, balancing tenant and business needs.