SeniorFull TimeEN
The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and the communities we serve.
The Opportunity
In this role, you will play a key supportive role for a specific product portfolio and assigned customers, primarily within Asia. You will assist in ensuring seamless communication, support customer operational needs, and help resolve operational challenges, directly contributing to customer satisfaction and business success. This is an excellent opportunity to grow your career in a dynamic global environment.
What You Will Do
Provide operational support for assigned customers, particularly within the Asian market, assisting with their product portfolio and operational needs.
Assist in the resolution of customer operational issues, including expedites, allocations, and product holds, by coordinating with Engineering, Quality, and other internal teams.
Support product change management activities, including assisting with the submission and tracking of Product Change Notices (PCNs), especially for regional production initiatives.
Coordinate the internal review of customer specifications, collaborating with technical, quality, and logistics personnel to facilitate appropriate product recommendations.
Provide support to sales teams by assisting with price quotations, managing sample requests, coordinating delivery specifications, and gathering product information and quality documentation.
Assist with the disposition of Work-In-Process (WIP) inventory without future forecasts/orders, following Excess and Obsolescence (E&O) procedures.
Support pricing management within Oracle to align with current pricing agreements and assist in preparing for customer negotiations related to commercial contracts, capacity reservations, cancellations, and claims.
Coordinate the submission and follow-through of Return Material Authorizations.
Assist with data analysis to help classify products based on their lifecycle stage, sales, quoting, and sampling activity. Help prepare various reports on business plan status, opportunities, lost business, and bookings.
Support the communication of major changes in program activity, including product ramps, to Master Planning and Operations teams.
Ensure thorough documentation of all customer communications for both internal and external team members.
What You'll Bring
Bachelor's degree in Business, Supply Chain Management, Engineering, or a related field.
3+ years of experience in customer support, operations, or a similar role, preferably within the semiconductor or high-tech manufacturing industry.
Familiarity with global customer support, with a preference for exposure to Asian markets.
Strong written, verbal, and interpersonal communication skills, with the ability to convey information clearly and professionally.
Good analytical skills with the ability to interpret data and contribute to informed decisions.
Ability to coordinate tasks and collaborate effectively with cross-functional teams.
A customer-centric mindset and a proactive approach to supporting customer needs.
Ability to work effectively in a fast-paced environment and manage multiple priorities.
Familiarity with ERP systems (e.g., Oracle) and data analysis tools (e.g., Excel).
Why Allegro?
Join Allegro and become part of a team where your contributions truly matter.
We foster a culture of Real Innovation, empowering you to push boundaries, develop cutting-edge solutions, and drive continuous improvement.
Your work will create a Real Impact by solving complex real-world challenges that fuel our success and shape the future of technology.
You’ll experience Real Connection, collaborating with talented colleagues around the globe in an environment built on trust, respect, and a shared purpose.
Join us—and help build what’s next.
