Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also growing into other areas like health, AWS & higher education.
We have implemented Salesforce solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.
We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.
Position Overview
The Scrum Master is a leader and coach who helps one or more cross-functional teams deliver value iteratively using Agile principles and the Scrum framework. This role enables high-performing teams by facilitating Scrum events, removing impediments, promoting continuous improvement, and fostering strong collaboration with Product Owners, stakeholders, and partner teams. The Scrum Master is expected to actively participate in team ceremonies and stakeholder touchpoints.
Responsibilities
- Facilitate Scrum events (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective) and ensure they are productive and timeboxed.
- Coach the team on Scrum roles, artifacts, and practices; reinforce Agile values (transparency, inspection, adaptation).
- Partner with the Product Owner to support effective backlog refinement, story readiness, and clear sprint goals.
- Remove or help the team remove impediments and manage risks/dependencies; escalate when appropriate.
- Facilitate Scrum events (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective) and ensure they are productive and timeboxed.
- Build knowledge and experience amongst Team members related to Scrum Events.
- Shield the team from external disruptions while maintaining healthy stakeholder engagement and transparency.
- Empowered to provide transparency and enforce delivery accountability; owning the surfacing of risks, blockers, & quality issues.
- Promote continuous improvement through facilitation, data, and experimentation (e.g., action items from retrospectives).
- Use metrics and qualitative insights to improve flow and predictability (e.g., cycle time, throughput, burn-up/down). Outcome-oriented reporting in addition to standard delivery metrics.
- Evolve Azure DevOps usage, workflows, dashboards, and standards over time in partnership with team.
- Shield the team from external disruptions while maintaining healthy stakeholder engagement and transparency.
- Foster a culture of collaboration, psychological safety, accountability, and sustainable pace.
- Help establish and improve team working agreements, Definition of Ready/Done, and quality practices.
- Contribute to organizational agility by mentoring others and sharing best practices across the Scrum Master community.
Knowledge, Skills, and Abilities
- Leadership; coaching and mentoring mindset.
- Facilitation and conflict resolution.
- Systems thinking and continuous improvement.
- Experience supporting product teams building software, data, platform, or infrastructure solutions.
- Strong organization, follow-through, and attention to team health.
- Working knowledge of Scrum, Kanban, Scrumban, and Agile engineering/quality practices, with demonstrated experience applying them.
- Experience facilitating group discussions, workshops, and decision-making in a collaborative, inclusive manner.
- Ability to identify impediments, analyze root causes, and drive pragmatic solutions.
- Strong communication skills with the ability to influence without authority.
- Comfort working with distributed teams and diverse stakeholders.
- Comfortable establishing & driving Scrum, Kanban, and hybrid delivery models, including flow optimization and work-in-progress management.
Education & Experience
- 5+ years of experience as a Scrum Master, Agile Coach, or similar role supporting Agile delivery teams.
- Scrum certification (e.g., PSM I/II, CSM, SAFe Scrum Master, or equivalent).
- Familiarity with DevOps, CI/CD, and modern testing practices.
- Experience with change management and organizational transformation.
- Agile lifecycle tools (e.g. Azure DevOps).
- Collaboration tools (e.g. Microsoft Teams).
- Documentation and knowledge bases (e.g. SharePoint).
- Basic metrics and visualization (e.g. burn-up/down charts.
Location-Canada
