ERP Application Support Analyst, Sage Intacct

What do you think of when you hear the name MNP?   We are more than a prominent consulting firm in tax and accounting, we are redefining how organizations succeed in the digital age by bridging strategic vision, technical innovation, and operational execution to deliver transformative results.

Make an impact as we look to strengthen our Managed Services Practice as an ERP Application Support Analyst, Sage Intacct, where you will work hands‑on with Sage Intacct environments, support a diverse client base, and develop the technical and functional skills needed to grow into a Sage Intacct specialist or consulting role. This role focuses on front‑line and intermediate ERP support, with exposure to escalation, problem management, and continuous improvement initiatives.  We are open to candidates from ERP, accounting systems, financial applications, or application support backgrounds who are motivated to grow their Sage Intacct expertise.

At MNP, you will work alongside a collaborative team of creative thinkers and problem-solvers. You will gain hands-on experience, tackle meaningful challenges, and grow your skills in an environment where your voice is valued, and your development is a priority.  If you are ready to accelerate your career and make a lasting impact, this is where your journey begins.

Responsibilities:

• Provide Tier 1–2 application support for Sage Intacct ERP environments
• Troubleshoot and resolve client issues related to accounting workflows, system configuration, and application behaviour
• Assess issues accurately, document findings, and resolve or escalate as appropriate
• Deliver a strong client experience through phone and digital support channels
• Collaborate with senior analysts and specialists on complex or recurring issues
• Perform root‑cause analysis and contribute to known‑error and problem documentation
• Follow established service standards (incident, request, and change processes) within a multi‑client managed services environment
• Contribute ideas that improve processes, service quality, and client outcomes

Skills and Experience:

• 2+ years of experience supporting ERP, financial, or business applications, ideally in a client‑facing environment
• Hands‑on experience with Sage Intacct and a solid understanding of core accounting processes (GL, AP, AR, reporting)
• Strong communication and problem‑solving skills, with the ability to explain technical issues in clear, non‑technical terms
• Customer‑focused, collaborative team player able to work effectively with Tier 2/3 and operations teams
• Well‑organized, detail‑oriented, and comfortable working in a managed services environment with time tracking and documentation
• Motivated to grow into a Sage Intacct specialist role
• Sage Intacct, ITIL, Microsoft 365, and accounting/finance certifications are preferred assets
• Bilingual French is a strong asset

MY REWARDS @ MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more

This is a current opportunity with an ideal hiring range of between $50,000 to $63,000 per year, depending on experience and skills. 

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!