ΤheBusiness Applications Specialist – Application Owner is responsible for the functional and operational management of specific enterprise applications (e.g. ERP, HR systems, ticketing & project tools), ensuring their smooth operation, alignment with business needs, and continuous improvement. This role acts as a key liaison between Business and IT, while actively contributing to the development of an integrated application and data landscape (Single Source of Truth direction)
Responsibilities
Application Ownership & Governance
- Take end-to-end ownership of assigned business applications
- Ensure alignment with business processes and company strategy
- Manage application lifecycle (implementations, enhancements, upgrades, retirement)
- Participate in the creation of an Application Governance framework
Business Process Enablement
- Understand and document end-to-end business processes
- Identify inefficiencies and recommend improvements
- Implement automation and digital workflows
- Collaborate with key users and process owners
- Support & Operations (2nd Level)
- Manage incidents and service requests
- Conduct root cause analysis and resolve issues
- Coordinate with IT Service Desk and external vendors
- Ensure SLA compliance and system availability
Change & Release Management
- Participate in change planning and prioritization
- Coordinate UAT (User Acceptance Testing) with business users
- Manage releases and testing cycle
Data Management & MS SQL (Core Responsibility)
- Contribute to the development and support of the Enterprise Data Layer (SSOT)
- Develop and maintain queries in MS SQL Server
- Extract data from SAP and other systems
- Create views / stored procedures for reporting
- Support BI and analytics requirements
- Ensure data quality and consistency
Integration & Architecture Support
- Support integrations between systems (SAP, HR, PM tools)
- Understand and monitor APIs and data flows
Vendor & Stakeholder Management
- Manage relationships with external partners
- Monitor SLAs and service quality
User Adoption & Training
- Train users and create documentation
- Support adoption of new tools and processes
- Gather feedback and drive continuous improvement
Applications Landscape
- ERP: SAP S/4HANA
- PMS: Entersoft
- HR Systems: Workable, Pylon HRM, Hanseatic, Pasea
- HSQE / Operations: Forecode
- Project & Ticketing Tools: Monday.com, Wrike, Primavera
- Collaboration & DMS: Microsoft 365, SharePoint
- Data Layer: MS SQL Server (reporting, integrations, data consolidation)
Requirements
- Bachelor’s degree in Information Technology, Business Administration, or related field
- 3+ years of experience in Business Applications or Application Support
- Experience in ERP environment.
- Experience with SAP modules (MM, FI, CO, PS, PM) will be considered as a plus
- Experience in multi-system environments (HR, PM, DMS tools)
- Good knowledge of MS SQL Server:
- Queries (SELECT, JOIN, aggregations)
- Views / Stored Procedures
- Data extraction & transformation
- Understanding of data structures and data modeling
- Experience in application troubleshooting
- Basic understanding of integrations (APIs, ETL)
- Familiarity with Excel / Reporting Tools
- Experience in process documentation & optimization
- Familiarity with ITIL (Incident, Change, Problem Management)
- Experience with Power BI or another BI tool, will be considered as a plus
Benefits
- Private Health Insurance
- Company Bus from central spots
- Fast-paced environment
- Specialization in a niche market
- Competitive compensation
- Continuous development opportunities
This job description is intended to convey information essential to understand the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties and responsibilities or working conditions associated with the position. All the above are illustrative duties and the post holder will be expected to become involved in a range of work to enable the team to respond effectively to the requirements of the Company.
We are an equal opportunities employer. We are determined that no job applicant or employee receives less favorable treatment on the grounds of sex, pregnancy or maternity, gender re-assignment, sexual orientation, religion or belief, marriage or civil partnership, age, race, or disability. All information will remain confidential to the Company and will be handled in accordance with the requirements of the Personal Data Protection legislation.
