Customer Service Representative

Job Description

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Archerfield, QLD. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

In this diverse and challenging role, you will support our team by managing enquiries from customers via phone and email.

What Will You Do?

Providing tailored solutions to our customers, you will:

• manage your customer portfolio via phone and email, as well as provide quotes and queries
• prepare and enter customer orders into our operating system
• collaborate with internal stakeholders (marketing, warehouse, and sales departments) ensuring customer expectations and requirements are met or exceeded
• coordinate and manage the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders
• manage the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues, and seeking ways to improve the customer’s experience

More About You

You are someone who demonstrates behavioural flexibility to enable collaboration with a mix of personalities and behavioural styles. Along with your ability to understand and uncover customer needs and transforming these into improved service offerings, you'll bring:

• a commitment to your own safety and well-being while caring for others
• excellent communication, negotiation and interpersonal skills
• strong customer focus with the ability to resolve issues effectively and efficiently
• the ability to pick up new and custom IT systems quickly
• a proactive approach in building constructive and effective relationships
• high attention to detail and ability to complete multiple tasks simultaneously

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.