Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.
The Operations Support Specialist provides critical back-office operational support focused on merchant account maintenance and account closure activities. This role is responsible for ensuring merchant account data remains accurate, current, and compliant across all systems, while supporting internal partners, ISO offices, and cross-functional teams.
Operations Support Specialists work in a high-volume, detail-driven environment where accuracy, timeliness, and risk awareness are essential. The role plays a key part in reducing rework, preventing financial or compliance exposure, and ensuring clean account updates and closures that support overall operational stability and service excellence.
What to expect:
- Perform miscellaneous account maintenance changes as requested, including but not limited to DDA changes, DBA/LBN changes, general account updates, and address or phone number changes
- Process rate changes as requested by ISO offices and the CSG Department, ensuring proper validation, approvals, and system accuracy
- Perform account closure activities in accordance with established policies, platform requirements, and compliance standards to ensure clean and complete account existence
- Help ensure all requests submitted to the department remain current, complete, and properly updated throughout the lifecycle of the request
- Compare and validate data across all applicable systems to ensure information is transmitted accurately and within required time limits
- Maintain detailed and accurate documentation of all account updates and closures within CRM and supporting systems
- Identify common errors, trends, or process gaps and collaborate with management to develop and implement improved processes, including recommendations to the Underwriting Department to prevent repeat issues
- Communicate effectively with other departments to identify issues, resolve problems, and share critical operational information
- Provide guidance, training, and operational support to coworkers as applicable to promote consistency and quality across the team
- Proactively update management on issues of concern that may cause significant financial, compliance, or service impact to the department and/or company
- Maintain quality and productivity levels in alignment with established departmental standards and expectations
- Prioritize workload effectively, adapting to changing business needs and operating with urgency when required
- Perform maintenance on accounts as needed and perform additional duties as assigned
To be successful you need to have:
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 1–2 years of experience in operations support, account maintenance, account closure, or financial services operations preferred
- Experience in merchant services, payment processing, or regulated financial environments is strongly preferred
- Strong diligence and ability to validate data across multiple systems
- Strong analytical, organizational, and critical thinking skills
- Effective written and verbal communication skills with the ability to document work clearly and professionally
- Ability to manage multiple priorities in a high-volume, deadline-driven environment
- Proven ability to work collaboratively with cross-functional teams, including remote and contract employees
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems such as Salesforce are considered an advantage
We offer in return:
- The opportunity to write the history of a leading and growing multinational company
- Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
- Multiple career progression opportunities in a dynamic in-house business
- Environment where product expertise, professional and personal commitment are rewarded
- Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
- Fun and collaborative working atmosphere
- Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model
Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.
Send your CV in English.
Only shortlisted candidates will be contacted for an interview.
Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews
Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.
