MidFull TimeENEurope
Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.
About the Role
We are looking for a proactive and detail-oriented Incident Manager to lead and coordinate critical incident response activities across our global operations. In this role, you will help ensure service stability, minimize business impact, and drive continuous improvement across Incident, Problem, and Change Management practices.
Key Responsibilities
Lead and coordinate incident management activities across all business units to ensure timely resolution and minimal disruption.
Prepare and facilitate post-incident reviews, including reports, action tracking, and stakeholder follow-ups.
Monitor recurring incidents, identify trends, and drive continuous improvement initiatives across operational processes.
Ensure adherence to Incident, Problem, and Change Management best practices and governance standards.
Participate in a 24/7/365 Incident Management rotation while delivering exceptional operational support.
What We’re Looking For
3+ years of experience in IT Operations, Service Delivery, Service Management, or Incident Management roles.
Strong understanding of ITIL practices, ITSM tools, and processes such as Incident, Problem, and Change Management.
Excellent communication, stakeholder management, and problem-solving skills in high-pressure environments.
Ability to work effectively with globally distributed teams and lead discussions with senior stakeholders.
Experience with ServiceNow, Payment Processing, or Digital Wallet environments is considered a strong advantage.
Requirements
University degree in IT, Business, or a related field.
ITIL Foundation certification (v3 or v4) is a plus.
Strong analytical mindset with the ability to prioritize and manage complex situations.
Fluent English communication skills; Spanish is an asset.
Positive, collaborative, and proactive “make it happen” attitude.
We offer in return:
Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.
Send your CV in English.
Only shortlisted candidates will be contacted for an interview.
Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews
Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.
