Responsibilities:
- Monitors the operation of assigned slot machines and participates in the payment of manual jackpots.
- Responsible for the replenishment of ticket printer paper & the exchange of currency as requested by customers.
- Interacts with players to ensure a positive gaming experience & to issue complimentary amenities per company guidelines.
- Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up to date.
- Actively patrol assigned sections for opportunities to surprise & delight guests with the slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck, attentive, upbeat, and enthusiastic behavior during each interaction throughout the shift.
- To identify and inform guests on the casino floor playing machines without slot cards, the benefits of becoming a club member and creating membership.
- Clearly communicates functionality of Slot Floor (i.e., ATMs, Ticket Redemption Machines, and general ticket in/ticket out processes). Responds to the right customers in the right order for service requests including slot candle lights, radio, and customers while meeting or exceeding department service standards.
- Resolves minor guest complaints through the use of our service recovery procedures with a sense of urgency and empathy with approved levels of authority
- Keeps slot areas clean, secure, and well maintained.
- Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
- Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
- Must be able to stand and walk for prolong periods of time (7+ hours).
- Always follow the Company Service Standards model.
- Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
- Other duties may be assigned at any time.
Work Environment:
The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.
Additional Benefits:
- 401(k)
- 401(k) matching
- Medical, Dental, & Vision insurance
- Flexible spending account
- Employee assistance program
- Employee discounts
- Free parking
- Life insurance
- On-the-job training
- Paid time off
- Tuition Reimbursement
Target Salary Range:
Hourly $10.50 + tips
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
