Behaviour Change Communication Officer

Company Description

Introduction                                                        

SNV is a mission-driven global development partner working in more than 20 countries across Africa and Asia. Building on 60 years of experience and grounded in the 2030 Agenda for Sustainable Development, we work on the core themes of gender equality and social inclusion, climate adaptation and mitigation, and strong institutions and effective governance. Our mission is to strengthen capacities and catalyse partnerships that transform the agri-food, energy, and water systems, which enable sustainable and more equitable lives for all. For more information, please refer to our website: www.snv.org

Programme Background

In Bangladesh, SNV had initiated urban water (primarily in Sanitation) programme from 2014 in southern cities and have been proactively engaged in National level to support urban sanitation initiatives. SNV under the Urban Sanitation Programme with the support from BMGF and DGIS aims to support Local Authorities (Khulna and Gazipur City Corporations, Kushtia, Jhenaidah, Jessore and Benapole Paurashavas) to address service delivery challenges in sanitation and advance the sector development as a whole, through strategic engagement with Government Agencies and partnering with other experienced civil society and private sector organisations working in the sector. 

SNV believes in rethinking, reforming, and enhancing institutional structures to lessen the impact of rapid urbanisation and climate threats. To do this, we must seek ways to improve the governance and practices of the waste management, drainage and water supply sectors. In Bangladesh, the local government is responsible for water, sanitation, drainage, and solid waste, often needing more local capacities. Private sector engagement plays a crucial role in making cities more sustainable, but accountability and performance still need improvement. SNV has been working with different stakeholders to set up PPPs with clearer rules of engagement and oversight to strengthen performance accountability by adopting a holistic approach to a sustainable urban water cycle.

In continuation of this, and in close collaboration with the two responsible national departments the Department of Public Health Engineering (DPHE) and the Local Government Engineering Department (LGED) SNV is heading towards a new approach of promoting Sustainable Urban Water Cycle (SUWC) in Bangladesh. Supporting this, SNV in Bangladesh is implementing Transitioning to Sustainable Urban Water Cycles (SUWC) project in Bangladesh supported by the Embassy of the Kingdom of the Netherlands (EKN) in Bangladesh, (2022-2027).

The SUWC project is implementing 12 cities (4 City corporations and 8 Paurashavas). The objective of this project is to improve sanitation, solid waste, and drainage water management to protect the health and well-being of around 1.4 million people in 12 cities and towns by increasing access to safe, essential urban services (sanitation, solid waste, stormwater management).

The SUWC project envisages following 6 (six) outcomes to support city-wide inclusive services by professionalisation and financial viability of urban sanitation and solid waste facilities.

1. Strengthened capacities to support city-wide inclusive services.
2. Increased professionalisation and financial viability of urban sanitation and solid waste services.
3. Strengthened governance, regulation, enforcement, and monitoring capacity.
4. Strengthened performance, integration and circularity of treatment, reuse, and recycling.
5. More responsive strategic communication towards consumer behaviours.
6. Improved capacity and preparedness for city-level floods and droughts.

The project is working in four city corporations and eight paurashavas grouped into following six clusters. The cities are: Gazipur, Sylhet, Cumilla and Khulna City Corporation, and Chapainawabganj, Shibganj, Bogura, Joypurhat, Lalmonirhat, Moulvibazar, Chhatak, and Bagerhat municipality.

The project aligns with the long-term Bangladesh Delta Plan (BDP) 21001; and related national commitments on the Sustainable Development Goals (SDGs), most notably SDG 6 on achieving inclusive and sustainable safely managed sanitation, SDG11 around solid waste and water-related risks, and SDG13 around resilience, adaptive capacity and greenhouse gas emissions.

Job Description

Context and purpose of the assignment

The BCC component of this project focuses on institutionalising BCC in local government institutes. The project will focus on increasing consumer demand for sanitation and solid waste services as well as awareness of the impact of wastewater-related issues and the environment. Evidence-based BCC activities will be conducted to address specific behaviours that distort the functioning of urban services and threaten overall public health. SNV uses a comprehensive, city-specific and institutionalised BCC design process; however, the project will focus on pre-defined campaigns given the need for replicability and our extensive experience in tackling a variety of sanitation and hygiene behaviours. Thus, the Behavioural Change Communication (BCC) Officer is expected to work closely with the BCC Advisor and contribute to solving these issues. Thereby, two aspects of the job will be highlighted:

• Supporting communication activities: Support the BCC Advisor in developing and implementing communication materials (e.g., brochures, posters, social media content) to raise awareness and understanding of the project's goals and activities among target audiences.
• Facilitating knowledge sharing: Develop workshops, training sessions, and other events to share best practices and lessons learned with local authorities and other stakeholders.
• Data collection and documentation: Assist with collecting data on the effectiveness of BCC activities and contribute to documenting the project's successes and challenges.

Responsibilities

Support in the implementation and monitoring of planning under the BCC component.

The below are the specific tasks:

Services:

• Support stakeholders and local government institutes in following and monitoring implementing a communication strategy for the provision of sanitation, solid waste and drainage management services,
• Support colleagues in the other components to integrate findings of formative research when applicable to support city planning and investment plans as well as pro-poor support strategies,
• Assist and support in organising events/discussions of the Policy Dialogue and projecting the work/recommendations of the project,
• Ensure all the support for access to information for journalists, public and government agencies,
• Design and develop the survey tools, conduct surveys and collect data,

Quality assurance & Knowledge Development:

• Support in the facilitation of internal and external knowledge building and knowledge sharing,
• Ensure implementation of SNV's monitoring for results framework,
• Identify and explore replication of good practices at the city level,
• Support in the monitoring and following the studies.
• Identification of best practices and lessons learned directly linked to communication and outreach activities of the FSM, SWM and flood and drought.

The above list of job responsibilities is not exclusive or exhaustive, and the position will be required to undertake any assigned responsibilities assigned by his/her Supervisor as may reasonably be expected within the scope of the position.

Qualifications

• Graduation in communication, social sciences or a related field from a University.
• Candidates should possess at least 4 years of experience in communication or advocacy in the public and/or private sector, with at least 2-3 years' experience in BCC.
• Knowledge of behaviour change theories, research methods, and communication strategies. 
• Experience of working with donor funded projects will have an added advantage.

Additional Information

Duration :  6 months  with a possibility of extension depending on performance and availability of funds.

Location of Assignment : Cumilla with frequent travel to project cities

How to Apply 

Female candidates are highly encouraged to apply for this position. If you believe that your credentials meet the outlined profile, we invite you to apply by submitting a brief letter of motivation (1 page) and your CV (not more than 3 pages). Your CV should highlight your prior work achievements; it should not be a list of your current or prior job responsibilities and expected monthly remunearation inclusive VAT/Tax for this assginement . Please apply through SmartRecruiters link by or before 20 May 2026.

All consultancies with SNV are subject to SNV's standard institutional policies, including those covering:

• Ethical Standards
• Security
• and ICT use

Applicants are expected to familiarise themselves with these policies upon engagement. SNV is committed to safeguarding and expects all consultants to uphold the highest standards of integrity, confidentiality, and professional conduct throughout the assignment. Any conflict of interest — real or perceived — must be disclosed at the time of application.

 We do not appreciate third-party mediation based on this advertisement. Only short-listed candidates will be contacted. Any form of solicitation by phone or other means will be treated as disqualification of the candidate. SNV is an equal employment provider.