Product Support Operator

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

We are currently looking for a new Product Support Operator to join our team! Cooperating with the rest of the team, you will provide your expert support and ensure all of our online-related software product issues get resolved and documented.

What you'll be doing:

• Providing technical support for our online software products, be they developed by internal development teams or third-party suppliers
• Supporting Helpdesk and IT field teams
• Documenting product issues and creating Incident reports
• Announcing scheduled maintenance and providing necessary support during maintenance
• Updating Product support procedures to ensure internal and provider SLA provisions are met
• Product performance monitoring and testing
• Collecting product data, analysing it and producing technical metrics and statistics for market use

We're looking for someone with:

• Customer and/or product support experience
• Proficiency with Microsoft Office tools
• Experience working with issue tracking tools (e.g. JIRA, Teamwork, Trello etc.)ls
• Fluency in English language
• Great communication skills, professionalism and an affinity for teamwork
• No issue with working in shifts
• High levels of adaptability to demanding situations and time constraints
• Base in Athens

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers 

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.