Technical Account Manager

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Job Description

Overall purpose of the job:

The Technical Account Manager is a key customer-facing role responsible for strengthening strategic relationships, driving customer value, and supporting the delivery of innovative technology solutions.

You’ll develop and deliver high-impact business reviews that demonstrate measurable ROI, uncover opportunities for solution improvement, and align technology strategy to business goals.

This is a hybrid role, combining remote collaboration with frequent face-to-face meetings and reviews at customer sites. You’ll bring both technical insight and commercial acumen to help customers get the best from their IT strategy, including Cloud, Unified Communications, Security, Network, and Microsoft solutions.

Key responsibilities for this job:

• Lead and deliver face-to-face business reviews with customers, demonstrating solution performance, ROI, and strategic value.
• Act as the technical bridge between customers and internal teams, ensuring technology solutions meet evolving business needs.
• Support Account Directors in shaping large and complex deals, providing solution expertise and customer insight.
• Proactively identify growth opportunities within existing customer environments.
• Maintain deep knowledge of the company’s solution portfolios, ensuring customers receive best-in-class solutions.
• Collaborate with Solution Architects and technical specialists to design and evolve solutions that enhance business outcomes.
• Represent customer interests internally, influencing product, service, and solution enhancements.
• Any other fair and reasonable task or duty assigned to you by your manager, or other senior Exponential-e Ltd staff member

 Knowledge and experience required:

• Proven track record in a technical customer-facing role within IT, telecoms, or managed services.
• Strong technical understanding across the following: Cloud (Azure), Unified Communications (Teams/Cisco Webex/ Five 9s), Security, Microsoft 365, and Networking.
• Confident and engaging customer presenter, capable of leading executive-level business reviews in person.
• Excellent ability to connect technical outcomes to business objectives and ROI.
• Strong interpersonal skills — able to build trusted relationships across multiple stakeholders.
• Self-motivated and organised, comfortable managing a hybrid schedule with regular customer site travel.

Desirable knowledge and experience: 

• Certifications in Microsoft, Cisco, Fortinet, or relevant security and networking technologies.
• Experience working for a Managed Service Provider (MSP) or Systems Integrator.

Our People

Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.