Full TimeENAsia/Pacific
What can you expect as a FedEx team member?
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Who we are
At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.
This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.
Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.
Our Values
We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next
Awards
· FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
· Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023
Job summary
Responsible for providing quality, regulatory, and healthcare compliance advisory across transportation and fulfilment operations, ensuring policies, procedures, and Quality Management Systems (QMS) are effectively implemented, audit-ready, and aligned with healthcare regulatory standards while supporting customer requirements and continuous operational improvement.
Key Responsibilities
1. Quality Assessment & Standards
Develop, review, and maintain transportation and fulfilment Standard Operating Procedures (SOPs) and Work Instructions to ensure alignment with healthcare regulatory requirements, industry standards, and internal quality expectations across the FedEx network.
2. Policies & Procedures Implementation
Lead the development, implementation, and governance of quality, regulatory, and compliance policies and procedures across FedEx hubs, stations, and facilities to ensure consistent and compliant operational execution.
3. Quality & Regulatory Advisory
Act as a trusted advisor to operations, commercial, and support teams by providing expert guidance on healthcare regulatory requirements, quality standards, and risk mitigation strategies.
4. Quality Management & CAPA
Manage quality corrective and preventive actions (CAPA), including root cause analysis, action planning, and effectiveness reviews, to address non-conformities and drive sustainable compliance improvements.
5. Quality Performance & Continuous Improvement
Monitor, analyse, and report quality and compliance performance metrics, driving continuous improvement initiatives to strengthen the Quality Management System (QMS) and operational processes.
6. QMS Implementation & Administration
Support the implementation, maintenance, and administration of the Quality Management System (QMS), ensuring documentation control, compliance tracking, and alignment with applicable healthcare and regulatory standards.
7. Quality & Compliance Audits
Design and execute internal audit programs, support certification audits, and manage customer audit activities, ensuring audit readiness through robust documentation, evidence management, and audit strategy planning.
8. Audit Strategy & Readiness
Develop and maintain audit readiness programs, including audit schedules, gap assessments, and compliance documentation, to ensure consistent preparedness for internal, customer, and regulatory audits.
9. Healthcare Customer Liaison & Commercial Support
Serve as the primary quality and compliance liaison for healthcare customers by managing quality agreements, responding to questionnaires and RFQ requirements, and resolving customer quality or compliance-related issues in collaboration with internal stakeholders.
Job Posting End Date:
2026-05-07
