Senior Manager Risk And Controls, Merchants Acquiring

See yourself in our team

Business Banking (BB) offers a wide range of services and solutions to small to medium businesses, enterprises and large corporations, regional and agribusiness customers, as well as stockbroking and margin lending services to retail customers.

The BB Line 1 Risk and Controls teams are aligned to product teams to support them in meeting their strategic objectives. You will be supporting the Payments Acceptance product team in executing their end-to-end responsibility for the management and oversight of risks across the entire value chain of their products and suppliers. This includes effectively identifying, understanding and managing risks to ensure the business is operating within BB risk appetite.

Do work that matters

As a Senior Manager Risk and Control Line 1, you will be responsible for supporting the Payments Acceptance product team with end-to-end management of risks and compliance obligations, including identification and assessment of risks and compliance obligations applicable to the business profile, development and assessment of controls, as well as management of issues and incidents. You will be a trusted advisor for all risk and compliance matters, which include providing advice to the product teams and ensure adherence to regulatory and policy requirements.

Key responsibilities

• Business Profile Management: ensuring risks and obligations are identified, captured in the Business Profile and assessed in accordance with the Risk and Control Self-Assessment (RCSA) Standard and Procedure and the Obligations Management Standard (OMS).

• Controls: supporting the product team with development and assessment of controls to mitigate identified risks, including risks that arise from changes to systems, processes and operations. Overseeing the Control Assessment Program (CAP) testing, including coaching and guidance to team members on process, the development of test scripts and reporting on assurance findings.

• Issue and Incident Management: overseeing and providing guidance to the product teams with regards to issues and incident management, including conducting root cause analysis, identifying and implementing control uplift, as well as completion of remedial actions.

• Change Management Risk: supporting the business in ensuring that changes in products and processes are delivered safely. You will achieve this through the identification of change risks, management of business impacts, as well as designing and implementation of controls to ensure effective management of risks and compliance.

• Risk Culture: drive a proactive risk culture through collaboration with business partners and Line 2 teams to determine the optimal course of action of risk and change matters.

• Data quality: ensure data quality in risk management system (RiskInSite) to support senior business leaders in effective governance, oversight and management of operational risks.

• Governance and Reporting: providing risk and compliance reporting to support various committees and forums, such as the Everyday Business Banking Non-Financial Risk Committee (NFRC), BB NFRC and the BB Product Governance Forum (PGF).

We are interested in people who have

• Risk and Compliance mindset: sound to advance knowledge and experience in Operational Risk and Compliance Management Frameworks; ability to analyse/identify risks and recommend appropriate actions; some knowledge of the regulatory and scheme environment would be beneficial.

• Effective stakeholder management skills: ability to build relationships and manage a large group of stakeholders with conflicting priorities; ability to partner with the business to understand risk as an enabler for growth and success.

• Business Acumen: understanding of the business and its strategic priorities; experience in Merchants/Payments is advantageous.

• Strong communication skills: ability to communicate effectively with stakeholders across different teams and different levels of seniority.

At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 12/05/2026