This role will report directly to the Director Enterprise Applications & Architecture, this role will collaborate with stakeholders to understand and document business requirements, translating them into functional & technical specifications. The successful candidate will develop and propose technology solutions that meet business needs, including creating wireframes, mockups, and process flow diagrams. Coordinate with project teams to ensure that solutions are implemented effectively and meet the specified requirements. Assist in the testing and validation of new systems to ensure they meet business requirements and are free of defects. Create comprehensive documentation, including user stories, use cases, and technical specifications. Serve as a liaison between the business and technical teams, ensuring clear communication and understanding of project goals.
Essential Duties and Responsibilities
- Bachelor’s degree (or equivalent) from an accredited institution
- Communicate effectively with external parties as needed representing the company in a positive, professional manner.
- Deep understanding of ERP modules and functionalities (Finance, Project Management, Service and Maintenance, Procurement, and HR)
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Drive awareness of requirements across business units and identify substandard systems processes through evaluation of real-time data Establish and manage relationships with internal business partners, peers in IT leadership and executive stakeholders across all PPC companies
- Excellent presentation, facilitation, organization, and team collaboration skills.
- Excellent written and verbal communication skills, effectively communicating across multiple levels of an organization.
- Experience in generating process documentation and reports
- Forward-thinking and works effectively with stakeholders to define business and systems requirements for new technology implementations.
- Partner with stakeholders across business units (ex: sales, finance, security, compliance) to develop analyses and documentation collaboratively, communicating effectively and efficiently with production, managerial, and executive teams
- Proven analytical abilities
- Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility. Strong working knowledge of relevant Microsoft applications, including Visio
- Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
- Write and review supporting documentation for the software, such as release notes, help documentation, articles, and features
- Lead end‑user training initiatives for enterprise applications, tailoring sessions by role to drive adoption and reduce post‑go‑live support dependency.
- Design and deliver instructor‑led training, live system demos, and UAT walkthroughs to support new implementations, enhancements, and process changes.
- Support change management efforts by reinforcing new processes through structured training and follow‑up sessions.
- Create and maintain comprehensive test scripts, training documentation, including user guides, step‑by‑step job aids, SOPs, quick reference guides, and FAQs for enterprise systems.
- Other general IT duties as assigned or needed.
Preferred skills and qualifications
- Actively engaged in all aspects of the SDLC & Agile processes
- Training delivery, UAT enablement, documentation creation, change management support
- Construction management or related experience preferred
- CRM Experience
- Experience with IFS ERP platform preferred
- Extensive experience with data visualization
- Familiarity with Database structures & principles.
- PMP or Scrum Master certifications
- MBA degree (or equivalent) from an accredited institution
PPC Partners Inc. is an Equal Opportunity Employer.
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