MidFull TimeEN
We are looking for an experienced Manager to oversee the daily operations of our Real Estate Trustee Office, ensuring all property transfer and registration activities are conducted efficiently, accurately, and in full compliance with UAE regulations.
This role is central to maintaining smooth workflows, managing teams, and upholding the highest standards in property registration, documentation, and client service within a regulated environment.
The ideal candidate will have strong leadership skills, hands-on experience in trustee or real estate operations, and the ability to balance operational efficiency with strict compliance requirements.
The ideal candidate will have strong leadership skills, experience managing service centers or government-related operations, and the ability to maintain high standards across both operational and customer-facing functions.
Oversee the daily operations of the center, ensuring all services are delivered efficiently and in line with DLD standards
Manage transaction workflows, service counters, and overall center performance
Ensure readiness and smooth functioning of all operational areas, including front desk and registration services
Ensure full compliance with Dubai Land Department regulations and operational guidelines
Act as the main point of contact with DLD representatives, supervisors, and auditors
Monitor adherence to policies, procedures, and service-level agreements (SLAs)
Lead, supervise, and support all center staff, including registration officers and customer service team
Ensure all employees complete required “Ameen” certification and ongoing training
Maintain high levels of staff performance, professionalism, and accountability
Ensure a seamless and professional experience for all customers visiting the center
Handle escalations and resolve complex customer issues in a timely and effective manner
Monitor service quality and implement improvements where needed
Oversee internal coordination, reporting, and documentation processes
Ensure accurate record-keeping and proper use of systems and platforms
Track performance metrics and prepare reports for management and relevant authorities
Bachelor’s degree in Business Administration or a related field
Minimum 3 years of experience managing a service center or similar operation
Strong understanding of operational processes and customer service standards
Experience in real estate, government services, or regulated environments is a strong advantage
Excellent leadership, communication, and problem-solving skills
Ability to work in a structured, compliance-driven environment
Must be eligible to meet DLD requirements for the role
Competitive Salary: Based on experience
Work Visa sponsorship
Medical insurance
30 days of paid annual leave
Professional and structured working environment
Full-time, on-site position (UAE-based)
✔ Lead operations at a Real Estate Trustee Office, a key part of property ownership processes.
✔ Manage a structured, compliance-driven environment with clear impact.
✔ Play a critical role in ensuring accuracy, efficiency, and trust in every transaction.
✔ Join a growing organization with long-term stability and expansion plans.
