Key Result Areas

• Achieve monthly sales targets in the financial year.

• Assist in the development and implementation of team goals and objectives, ensuring alignment with the Units strategic direction.

• Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.

• Relationship-manage a portfolio of approved companies by developing key contacts and relationships – ‘Hunter Model’ as feed for team - will carry specific company on-boarding targets 

• Maintain and develop relationships with existing customers & companies to enhance cross-sell opportunities – will take-up specific company cross-sell/penetration targets

• Work closely with Corporate and SME Banking units to empanel them for Retail cross-sell 

• Demonstrated experience in company empanelment, including onboarding, compliance management, maintaining strategic partnerships and managing payroll banking processes.

• Conducting targeted micro marketing activities that include Kiosk activities – will carry specific targets on # of kiosks activities held; Open doors for team   

• Will support SM/ASM in driving digitization/automation target -  will carry a sub-target     

• Prospect in targeted segments that require meeting standards in phone calls, and f2f visits.

• Handling objections with a view to getting the customer to buy or company to transfer payroll.

• Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines. 

• Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions.

• Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.

• Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.

• Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.

• Additional responsibility to support SM/ASM to monitor team ONR, Buyout, Re-work KPIs – corresponding balanced score card weightage will be assigned   

• Provide training and mentorship (buddy system) to new and existing team members, fostering a culture of continuous learning and development – will carry a participation target to drive high productivity 

• Will be in-charge for the team in the absence/leave of the Sales Manager

• Exposure to senior management in critical meetings

• Competitive, dynamic, volatile and regulated business environment with low entry / exit barriers.

• The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out by the Bank

• Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives.

• The jobholder has to work within central bank guidelines and the bank’s credit policy. Guidance will come from the sales management and product teams.

        Performance management will be evaluated basis of the achievement in line with Bank policy

Problem Solving

• Facilitate communication between team members, credit underwriting, policy, operations and CAM departments to ensure effective collaboration and information sharing.

• Represent the team in cross-functional meetings, providing updates and feedback to stakeholders on team progress and challenges.

• Taking ownership of customer complaints & support in resolution.

Decision Making Authority & Responsibility

• Will take on a role as key resource for any new projects /initiatives. 

• Sales require understanding customers’ individual financial circumstances.

• Responsible for assisting staff in achieving their goals and objectives.

• Responsible for assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards of the bank.

Knowledge, Skills and Experience

• Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.

• Sales profile that require confidence, persistence and good verbal/written Skills

• Knowledge of products, service policies and processes of Retail Banking.

• Graduate any discipline with 4 years+ retail banking sales experience