

The Technical Standards and Safety Authority (TSSA) is a not‑for‑profit regulator dedicated to enhancing public safety across Ontario. TSSA’s team of over 450 professionals delivers safety oversight across multiple regulated sectors.. At TSSA, safety is embedded in our culture and all aspects of our work. Each role at TSSA has an impact on keeping Ontarians safe through engagement, evidence, enforcement and education. We help build safer communities.
As Director of Customer Service, you will reinforce public safety and make it easier for clients to do business with TSSA . In this role you will be responsible for the teams that provide customer support, manage the licensing and registration processes and fulfil public information requests. By representing the voice of the customer internally at TSSA you will identify opportunities and prioritize process improvements that will drive efficiencies, improve customer service scores and reduce turn around times.
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Extra Information That Matters
Fostering a strong safety culture: TSSA has earned the 5-Star Safety Cultures Award from Canadian Occupational Safety magazine for four consecutive years (2022-2025). For more information on TSSA and our values please visit our career page {hyperlink}
Equal Opportunity Employer: TSSA is committed to diversity and inclusion. We are committed to building and maintaining collaborative, caring and positive work environments so that our employees bring their whole selves to work each and every day. We encourage all qualified applicants to apply without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status or disability. Only those selected for an interview will be contacted.
Accommodation: TSSA is pleased to offer accommodation for applicants with disabilities. If you are interested in applying for a job opportunity, or are contacted by us regarding a job opportunity, please advise of any accommodation you may require.
Posting Details: This job posting is for an existing vacancy within TSSA. We are actively seeking a qualified candidate to fill the current position. We encourage all interested applicants to apply. TSSA uses AI to support screening of pre-screening question responses. Even if an application is flagged by the system, our team endeavours to review all candidates’ qualifications and experience.