Job Requisition & Recruiter details
Title: Head Product Manager: Individual Issuing (Card)
Requisition: 145800
Division: Product Design & Innovation
Team: Card
Closing Date: 12 May 2026
Recruiter: William Mtsweni
Job Family
Project, Process and Product
Career Stream
Product
Leadership Pipeline
Manage Managers
Job Purpose
Head Product Manager: Individual Issuing will be responsible for managing the performance, income statement and evolution of the Nedbank Card Individual Issuing business for credit cards, debit cards, co-brand cards and American Express Cards across Consumer, RRB and NPW segments. This includes defining the value proposition vision and strategy, driving the refinement of target segments and target client journeys, the understanding of client needs, the understanding and resolution of challenges in the end to end value chain. Drive and participate at industry level bodies within the payments eco system.
Job Responsibilities
Development and refinement of the end-to-end strategy for the Card Individual Issuing covering financial and non-financial (beyond banking) needs
- Analyse international and local market trends, changes in market / clients’ needs, competitors’ strategies as
well as internal value delivery system to find unmet client needs, value opportunities and areas for
improvement
- Develop and refine the Card Issuing strategy taking external and internal factors into account, also in
consultation with internal stakeholders across the value chain and in alignment to overall cluster and
enterprise strategies
- Communicate vision and strategy effectively within and outside of the organisation to get buy-in and assure
effective execution
- Advise and consult to segments by providing professional solutions that meet the requirements of the
segment’s business needs and solve for potential value gaps in the segments’ value chain
End-to-end management and accountability for the Card Individual Issuing business
- Ensure required client value and client experience is delivered effectively and efficiently according to agreed
Service Level Agreements, operational level agreements, contractual agreements and project scopes,
schedules, and budgets
- Identify shortcomings in the value delivery system and drive their resolution through responsible areas
- Report on current and past performance in the delivery of the value proposition as well as progress of
change initiatives at various forums and on an ad-hoc basis, pro-actively and reactively, including P&L and
risk management
- Being the specialist for Card Individual Issuing within the organisation
Drive the realisation of the Card Individual Issuing strategy
- Identify and size opportunities, conceptualise required change initiatives and draft business cases
- Ensure that change initiatives are realising the intended business value and that they are delivered with a
short time-to-market and within budget
- Identify potential and required local and international partners for delivering the strategy and establish
strong relationships and partnerships
- Pilot and test new solutions in the market together with other internal teams and external partners
- Drive commercialisation of new solutions into the market
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- MSc, MBA
- MMP / SMP / MM or equivalent
- Post Graduate Management qualification
Minimum Experience Level
- 10+ years of experience, including 5-7 years leadership roles
- Demonstrated experience in product development, product management or innovation consulting
- Exceptional understanding of card issuing
- Strong experience in understanding and analysing market trends, competitors, opportunities, and technology developments related to card issuing
- Deep understanding of payments and processes
- Experience with and confidence in delivering presentations to clients and senior executives up to board
level
- Proven track record in identifying opportunities for partnerships and alliances to drive innovative business
solutions
- Building relationships and influence in a cross-functional / matrix structure
Technical / Professional Knowledge
- Payments and Card Issuing
- Budgeting
- Business administration and management
- Change management
- Client service management
- Communication Strategies for frontline up to senior executive level
- Diversity management
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Business writing skills
- Management information and reporting principles, tools, and mechanisms
- Influencing others and hyper collaboration
- Very high awareness of self and others
Behavioural Competencies
- Building Partnerships
- Communication
- Customer Focus
- Decision Making
- Continuous Improvement
- Guiding Sales Opportunities
---------------------------------------------------------------------------------------
Please contact the Nedbank Recruiting Team at +27 860 555 566
