Administrative Assistant

Company Description

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description

Location: Onsite - Calgary, AB

About the role: 

At WCG, we believe in the power of work. As an Administrative Assistant you will provide essential behind‑the‑scenes support to the WorkConnect team by managing accurate data entry and compiling information for reports, including Compass entries, monthly deliverables and outcomes reporting, maintaining the master client spreadsheet, creating client profiles in Caseflo, and supporting monthly reporting requirements. You will also serve as a backup to the Intake Coordinator by assisting with onboarding new clients, responding to phone calls, emails, and inquiries, and referring clients who are not eligible for services to appropriate community resources. As the first point of contact in our centres, the Administrative Assistant helps create a warm, welcoming, and professional environment for all clients, guests, and stakeholders.

What you'll do

• Provide superior customer service to all clients when filling in for Intake Coordinator 
• Assist Centre Manager with compiling data to create and distribute monthly reports to stakeholders and funders 
• Create and maintain client files in the ministry’s tracking system, Compass, from the start of service to file closure 
• Create and maintain client files in WorkConnect’s client tracking database, Caseflo, from the start of service to file closure  
• Maintain master spreadsheet of all clients and deliverables and outcomes 
• Create internal administrative office forms as required 
• Generate ad-hoc reports for the Centre Manager or Regional Manager as needed  

Qualifications

What you bring

• Two (2) years’ administrative and customer service experience, preferably in the employment industry 
• Post-secondary education (university degree or college diploma) and/or combination of equivalent relevant education and experience 
• Experience working with Persons with Disabilities and/or high barrier clients  
• Excellent written and verbal communication skills 
• Excellent administrative and organizational skills 
• Ability to multitask, prioritize and work independently 
• Solid computer skills (Word, Excel, Outlook, Teams) with the ability to learn new software quickly 
• Solid understanding of confidentiality and other professional codes of conduct 
• Must submit for a criminal record check 

Preferred Criteria: 

• One (1) year experience with Compass data entry 

For complete job requirements, see the full Job Description here

Additional Information

What we offer 

• Competitive salary of $53,302.56 per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

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Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.