Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this role
We are seeking a Monitoring & Reporting Engineer with deep expertise in Splunk and Dynatrace to design, build and operate enterprise-grade monitoring, logging and observability solutions. This role combines hands-on development with L2 operational support across cloud and on‑premise environments, enabling proactive performance monitoring, rapid incident resolution and continuous service improvement within complex, global technology landscapes.
What you will do
- Translate business and operational requirements into scalable monitoring and reporting solutions using Splunk, Dynatrace and associated tools.
- Design, configure and manage Splunk components including indexers, forwarders, saved searches, dashboards and alerts.
- Build and maintain monitoring solutions across tools such as Dynatrace, Nagios, SNMP-based platforms and related observability stacks.
- Develop dashboards and reports to track application, infrastructure and service performance, supporting data-driven decisions.
- Provide estimates, low-level designs (LLDs) and technical documentation, ensuring alignment with architectural and security standards.
- Perform unit testing and collaborate with quality teams to resolve defects and improve solution quality.
- Deliver L2 application, DevOps and CloudOps support, including on-call responsibilities and incident resolution within defined SLAs.
- Monitor production environments proactively, identify potential issues and implement corrective actions.
- Support deployments, releases and changes across Unix/Linux and cloud-based platforms.
- Collaborate closely with development, product and regional teams to ensure operational excellence and knowledge sharing.
Who you are
- An experienced professional with expert-level knowledge of Splunk and Dynatrace, including setup, administration, querying and dashboard creation.
- Skilled in monitoring and reporting tools such as Splunk, Dynatrace, Nagios, HPOVO and SNMP, with strong backend and infrastructure understanding.
- Proficient in Unix/Linux environments, with working knowledge of Oracle, Apache, Tomcat, JBOSS and basic Java.
- Comfortable with version control and change management tools such as Git and SVN, and ticketing systems like Remedy or Jira.
- Experienced in cloud platforms including AWS, Microsoft Azure or IBM Cloud, with exposure to DevOps, automation and CI/CD/CT practices.
- Knowledgeable in AWS services such as EKS, VPC, Lambda, CloudWatch, S3, SQS, RDS, Aurora Serverless, IAM, Terraform and Terragrunt.
- Confident in central logging concepts, log forwarding, data extraction using regular expressions, and log analysis using Log4j/ULFF.
- Familiar with Prometheus, Grafana and container orchestration using Kubernetes, including autoscaling and cluster management.
- ITIL-aware, particularly across Incident, Problem and Deployment Management.
- A collaborative communicator who works effectively in multi-location, international teams and demonstrates strong analytical and problem-solving skills.
Not a perfect fit
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- Exposure to large-scale, enterprise monitoring and observability platforms used across global Vodafone environments.
- Opportunities to work with modern cloud, DevOps and container technologies in real-world production systems.
- A collaborative, international work environment focused on continuous learning and operational excellence.
- The ability to make a visible impact by improving system stability, performance and customer experience.
What skills you will learn
- Advanced observability design patterns across cloud-native and hybrid infrastructures.
- Deeper hands-on expertise in AWS monitoring, Grafana and large-scale Kubernetes environments.
- Practical experience in production incident management, root cause analysis and performance optimisation.
- Enhanced stakeholder communication and cross-functional collaboration skills in global delivery teams.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Alern
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Follow us on social media and #StayConnected
- LinkedIn: https://www.linkedin.com/company/vois/
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- Chat with our employees: https://lnkd.in/dpkrcvR2
