MidFull TimeEN
Grade Level (for internal use):
09The Team:
Our Inside Sales team at S&P Dow Jones Indices (S&P DJI) in Dubai is a collaborative group dedicated to building relationships and driving business growth with global strategic clients. We value individuals who actively participate and contribute towards team goals, bringing new ideas to the forefront. As a Sales Associate, you'll play a vital role in supporting the full sales cycle, managing interactions with clients, and identifying new opportunities. You will collaborate with cross-functional teams to deliver exceptional service, enhance the sales process, and contribute to the overall sales strategy while performing work effectively under general guidance.
The Impact:
You will make a significant impact by supporting our Client Coverage and Client Success teams while driving performance for the Inside Sales team. By taking accountability for individual and team targets, you will help resolve varied and non-routine client issues. Your ability to interpret and clarify technical information will ensure our clients receive exceptional service, directly contributing to our broader business objectives and living the S&P Global purpose and values.
What's in it for You:
You will have the opportunity to develop sales expertise and gain comprehensive knowledge of S&P DJI's business. We encourage our team members to take advantage of training and development opportunities that arise. You will access professional growth, mentorship, and career advancement opportunities in a collaborative and inclusive environment, allowing you to use your previous experience to improve existing approaches and grow your career.
Responsibilities:
Supporting Client Coverage colleagues throughout the sales lifecycle by exchanging factual information with immediate team members and routine stakeholders.
Driving customer satisfaction and adoption within existing accounts through active listening and seeking to understand client perspectives and concerns.
Responding to inquiries related to licensing, billing, renewals, and client maintenance, prioritizing tasks based on their importance and urgency.
Collaborating with cross-functional teams (such as Finance, Product Management, and Legal) to enhance sales processes and strategies, contributing to team initiatives to improve our business area.
Overseeing agreement drafting and negotiation with internal and external legal teams.
Maintaining accurate CRM records (Salesforce) of leads and client interactions for analysis and reporting.
Identifying and qualifying potential leads through research and outreach, proactively identifying upselling and cross-selling opportunities.
All employees are required to work from the office a minimum of 2 days per week.
What We're Looking For:
Basic Required Qualifications:
An S&P Global employee at this level would typically have 2 + years of experience in supporting the full sales cycle, managing interactions with clients, and identifying new opportunities.
Bachelor's degree in Business, Finance, Economics, Marketing, or related fields.
Proficiency in CRM software (Salesforce preferred) and Microsoft Office Suite.
Proven ability to meet targets and performance metrics while taking accountability for your results.
We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.
Additional Preferred Qualifications:
Strong emotional intelligence with the ability to actively listen and understand diverse perspectives.
Excellent time management skills, with the ability to prioritize high-impact tasks effectively.
A customer-centric approach with strong problem-solving skills to resolve non-routine issues efficiently.
Genuine curiosity and eagerness to learn in a fast-paced environment, bringing creative new ideas to the forefront.
Fluency in English, with excellent verbal and written communication skills to articulate complex product knowledge.
About S&P Global Dow Jones Indices
At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.
S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit www.spglobal.com/spdji.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
