Senior Manager, Service Quality
Join a superannuation leader backed by global scale, local expertise and a commitment to innovation.
MUFG Pension & Market Services is Australia’s leading superannuation administrator — partnering with some of the largest and most recognisable funds in the country. Here, you’ll shape industry‑defining work, influence client outcomes, and build your career within a business that combines a proud history with the energy of a fast‑growing global organisation.
This is a senior operational leadership role responsible for overseeing day‑to‑day execution of service quality and first line risk activities, embedding operational resilience, and ensuring service outcomes remain within the Board’s risk appetite.
Role Overview
As Senior Manager, Service Quality, you will lead the centralised Quality Control function and act as 2IC to the Head of Capability & Business Enablement. You will be accountable for service quality outcomes across RS IT and operational delivery, balancing risk management, operational execution, stakeholder engagement and people leadership.
You will work closely with senior business leaders, the RS First Line Risk team and Group IT to ensure risks are identified, assessed and managed effectively, while continuously uplifting service quality, client outcomes and operational resilience.
This role suits an experienced senior leader from superannuation or financial services with a strong background in service management, operational risk and leading leaders.
Key Responsibilities
About You
You are a senior operations leader with deep experience in service management within superannuation or financial services, comfortable operating in complex, regulated environments.
You bring:
Desirable
Some of Our Employment Benefits
Our Culture
We are an inclusive employer whose people work collaboratively. We value diverse perspectives and promote a flexible, blended work environment where our people can thrive and their wellbeing is supported. We believe diversity drives better client outcomes, continuous improvement and growth.
We treat all individuals fairly and equitably and do not discriminate on the basis of gender, gender identity, sexual orientation, age, ethnicity, cultural background, disability, religious or political belief, marital or family status or caring responsibilities.
How to Apply
Ready to take the next step in your career?
Apply now with your resume and a detailed cover letter outlining your experience and suitability for the role.
Candidates must have appropriate work rights to be considered. Background screening will apply.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.