Job Description:
- Ensure that customers understand the work detailed on job cards and that they sign to evidence their agreement.
- Ensure customers are advised of all work undertaken and of the need for any further or future repair or servicing requirements.
- Ensure customers are notified of the need for and methods of payment prior to collecting vehicles.
- Advise customers of the dealership policy with regard to the release of vehicles.
- Collect payment for cash repairs to vehicles at the time of customer collection.
- Accurately maintain cash/credit recording systems and ensure the security of all payments received.
- Ensure dealership-approved procedures are adopted for verification of validity when payment is made by cheque, credit card, or charge card.
- Ensure all warranty and other free-of-charge work has been identified and signed for by the customer.
- Ensure that customers fully understand the limits and conditions of such work and the effect of repairs, especially on older vehicles.
- Maintain the workshop loading system in a timely, up-to-date, and accurate manner.
- Administer paperwork systems and control the flow of documentation to enable records and customer/vehicle details to be easily retrieved.
- Maintain appointment, daily booking, and 3-month booking records.
- Ensure the follow-up call to all booking customers one day in advance and 15 minutes before the booking time.
- Upselling should be applied right away and followed up through daily and weekly (Quotation).
- Follow through on the commitment to the car being ready on time and returning the car clean.
Job Requirements:
- Bachelor's degree in management, business administration, or a related field.
- Experience or knowledge in the automotive industry is a plus.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Ability to work under pressure and meet deadlines.
- Strong customer service orientation.
If you are interested, please send your CV to:
