Compassion International
Manager, Digital Production Operations (Colorado Springs, CO)
🇺🇸United States17 days ago
$106K – $125KMidFull Time
PLEASE NOTE: This position is a hybrid role with onsite work based at our Global Ministry Center in Colorado Springs, Colorado. Preference will be given to candidates local to the Greater Colorado Springs area.
This leader provides strategic direction, management, and oversight to the Digital Production team, ensuring creative concepts and assets are effectively translated into high‑quality digital media deliverables. They guide the team in building, testing, and deploying web, email, and print designs through optimized department workflows, thoughtful team capacity planning, and effective business processes. This role is accountable for the operational execution, project management discipline, and business operations that drive the performance and output of the Digital Production team.
The primary purpose of this position is to provide full, daily management and leadership for assigned professional staff. Responsibilities include hiring, onboarding, staff development, coaching, performance management, and when necessary, disciplinary actions and terminations. This leader sets clear expectations, assigns work, monitors progress, and approves deliverables to ensure alignment with department objectives and organizational standards.
In addition, this position is responsible for operational excellence within the team—establishing and maintaining KPIs, analyzing performance metrics, and implementing continuous improvement initiatives to enhance quality, efficiency, and production velocity. The leader ensures team resources are aligned to strategic priorities, manages workload distribution, and drives accountability for results.
The incumbent ensures the successful execution of the department’s responsibilities and strategic vision by providing clear direction, maintaining operational discipline, and driving consistent, data‑informed decision‑making. This includes working within established practices, organizational strategy, department guidelines, and approved budgets, while proactively identifying risks, resolving operational bottlenecks, and fostering a culture of collaboration, innovation, and high performance.
Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
Uphold and engage in Compassion’s core Cultural Behaviors.
Provides leadership, planning and consultation to subordinates, executives, and peer management in the successful alignment of assigned department resources to ensure achievement of operational priorities and initiatives, integrating priorities within organizational strategies to ensure that department's purpose is fulfilled.
Contributes to or prepares and administers the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards, ensuring compliance with regulatory and board policies.
Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews; supports continuous learning and development that enhances individual performance and organizational capability.
Manages a team responsible for digital design and delivery of deliverables that are essential to customer centric journeys and campaigns for the supporter neighbor (customer). This includes contributing to a frictionless, seamless experience for the supporter.
Leads a team of professionals to partner with teams across marketing, fundraising, service, and other execution teams to facilitate scalable production models, workflows, and communication processes. Works within established infrastructure to increase operational efficiency by using analysis of the department data and best practices.
Utilizing a holistic understanding of the creative process, from concepting through production, ensures creative disciplines and needs are considered, aligns requests to the brand vision, maintain standards, and balances creation of the most professional, high-quality creative output while driving efficiency and speed to market.
Provides reporting related to timeliness, quantity and status of deliverables, team capacity and effectiveness, tiering, cycle times, team expense budgets and other relevant data. Analyzes capacity for the team to support workload planning for production resources.
Provides the team with opportunities for relevant research, problem solving, and ongoing training for digital production regulatory standards, best practices, and tools. Ensures optimal productivity, efficiency, and effectiveness in service to our supporters and internal customers.
Through leadership of a digital production team, manages effective project planning, adherence to timelines, and successful implementation of product and project deliverables.
Bachelor’s degree in Business Administration, Operations Management, Marketing, or a related field.
5–10+ years of experience in operations, business process management, project management, or a similar cross‑functional leadership role.
Experience in leading technical teams across multiple disciplines.
Proven success leading teams and managing operations across multiple departments or disciplines.
Experience working in matrixed organizations where influence and collaboration are essential.
Demonstrated success implementing process improvements, operational frameworks, or scalable systems.
Strong understanding of workflow optimization, resource planning, and capacity management.
Ability to develop, track, and analyze KPIs, dashboards, and operational performance metrics.
High emotional intelligence (EQ) with a leadership style that promotes trust, collaboration, and clarity.
Skilled at setting goals, defining expectations, and holding team members accountable.
Ability to balance strategic planning with day‑to‑day execution.
Familiarity with digital production, marketing operations, or product operations (if relevant).
*Equivalent education, training and/or certification may be substituted for experience and education shown above
The mission: Join a team that is motivated to release children from poverty in Jesus’ name.
Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more.
Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.
