Trainee Technical Support Assistant – Civils & Drainage

Company Description

At JDP, we are the experts in civils drainage and water management. For over half a century we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be the one-stop shop for our customers. We continue to experience remarkable growth and stability, and this is thanks to our unwavering commitment to excellent customer service and robust business strategy. Following fantastic results in 2024 and a record breaking 2025 we continue to go from strength to strength. Our people are at the heart of our operations, and we pride ourselves on being a great company to work for. There has never been a better time to join us!

Job Description

JDP is seeking a Trainee Technical Support Assistant to join our Civils & Drainage Technical Support team. This is an excellent entry‑level opportunity for someone looking to build a long‑term technical career within a stable, growing organisation that strongly supports training and progression.

You’ll work alongside experienced team members, gaining hands‑on experience in drainage take‑offs, technical documentation, and system design. Full training will be provided, with progression to Technical Support Assistant expected within 18–24 months, subject to performance.

Key Responsibilities

• Assist with drainage take-offs using Active Take Off software
• Prepare manhole schedules and supporting documentation
• Maintain accurate technical records
• Respond to phone and email enquiries from branches and customers
• Liaise with suppliers for quotations and product information
• Attend internal meetings and supplier training

Qualifications

Candidate Requirements

Essential:

• GCSEs (A–C) in Maths, English & Science (or equivalent)
• A-levels (or equivalent)

Desirable:

• Basic AutoCAD knowledge
• Microsoft Office skills
• Full UK driving licence

No previous industry experience required – just enthusiasm, commitment, and a willingness to learn.

Additional Information

Benefits

• Enjoy a long-term career with a stable and growing UK company, proudly owned by a global group.
• Receive a competitive salary that reflects your skills and contributions.
• Benefit from monthly bonus schemes that rewards your hard work and dedication.
• Secure your future with our contributory pension scheme.
• 25 days holiday + bank holidays, Christmas shut down and an option to pruchase up to a week of additional annual leave.
• Access full support and training to help you thrive in your role.