Full TimeENEurope
Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
Join us as a Doorperson at Rocco Forte Hotels and deliver exceptional service with a focus on personalized local experiences. You’ll ensure smooth arrivals and departures, providing five-star treatment and a seamless guest journey. Working closely with the concierge and luggage teams, you'll create a warm, welcoming atmosphere.
If you're passionate about world-class hospitality, we'd love you to join the Rocco Forte family.
As a valued part of the Forte family, you will:
Greet guests with a warm, welcoming attitude and assist with luggage
Ensure smooth and efficient arrivals and departures
Provide personalized local recommendations and enrich guest experiences
Coordinate with the concierge and luggage teams to deliver seamless service
Anticipate and exceed guest needs, offering five-star treatment
Maintain a polished and professional appearance at all times
Contribute to a positive and collaborative team environment
Uphold the high standards of Rocco Forte Hotels in every interaction
Who We Are Looking For
We are seeking enthusiastic and dedicated individual with a passion for providing exceptional service and celebrating the individuality of our hotels and guests. As a Door person, we are looking for a team member who brings:
If you are motivated, reliable, and ready to contribute to a world-class guest experience, we'd love to hear from you.
A warm, friendly, and approachable individual with a passion for guest service
Experience in a similar role, preferably within luxury hospitality
Strong communication skills and the ability to work well in a team
Knowledge of the local area and an eagerness to share recommendations with guests
Proactive, with the ability to anticipate and meet guest needs
A professional appearance and a positive, can-do attitude
Flexible and adaptable, with a commitment to delivering exceptional service
A desire to contribute to a world-class hotel experience and represent Rocco Forte Hotels with pride
Why join us at Rocco Forte Hotels?
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
Discounted rates across our collection of iconic hotels - £25/€30 per night
50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
Extensive learning and development opportunities
Meals on duty
Social activities and events
Recognition programs & Annual awards
Pension Scheme
Season Ticket Loan / Cycle to Work Scheme
Employee Assistance Programme
Ready to take your next step in your career?
Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
