Maitre'D - New NYC Nightlife Lounge

POSITION SUMMARY:   

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Anticipates and accommodates all needs of the guest. 

• Maintains the general cleanliness and orderliness of the entrance area and entire venue. 

• Complies with Department of Health and company sanitation standards. 

• Actively takes and processes reservations.  

• Assists with incoming calls and answering guest questions. 

• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.  

• Provide the dining room team with initial table set-up.  

• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:  

• Ensures all appropriate menus are printed and ready for service. 

• Ensures that all menu books are organized with current menus. 

• Completes opening duties as assigned or directed. 

• Completes closing duties as assigned or directed. 

• Reports all breakage, and damage of equipment or furniture immediately to management. 

• Attends and participates in daily pre-service meetings, reviewing the VIP’s and book for the night. 

• Foster and maintain relationships with regular guests. 

• Participates in any training sessions or departmental meetings. 

• Learn by listening, observing other team members, and sharing knowledge while leading by example. 

• Portrays a positive and professional attitude. 

• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments. 

• Works as part of a team and provides help and support to all fellow team members. 

• Assist and/ or complete additional tasks as assigned. 

TRAINING REQUIREMENTS: 

• Tao Group Hospitality in-venue Maitre’D training 

EDUCATION/WORKING KNOWLEDGE: 

• Minimum 1 year Maitre’D experience or equivalent related Tao Group Hospitality experience required. 

• Experience in a high-volume restaurant/nightclub/lounge. 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to write, read, and verbally communicate 

• Must have good positive energy throughout the day 

• Must be able to print legibly for Team Members, management, and guests to read 

• Must be able to stand for extended periods of time 

• Must be able to move quickly  

• Must be able to push and lift up to 75 lbs. with or without assistance 

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Exposure to cleaning materials 

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 

• Ability to maintain confidentiality 

• Ability to handle a fast-paced, busy, and somewhat stressful environment 

DISCLAIMER: 

This job description is a summary of duties, which you are expected to perform in your assignment. It is by no means an all-inclusive list but is merely a broad guide to expected duties. As a team member, you should understand that a job description is neither complete nor permanent; it can be modified at any time. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required. Also, at the request of management, any team member may be asked and expected to perform additional duties, responsibilities, or projects without notice. 

I have read the qualifications and requirements of the position of Maitre’D.  To the best of my knowledge, I believe that I can perform these duties.