Seasonal Maitre'd - Harriet's Rooftop

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

When restaurant guests arrive , the very first welcome they receive will often be from our hosts. This is a critical role as our hosts have the first opportunity to provide our guests with impeccable service, and reflect a first glimpse of the brand’s best self.
We’re currently seeking a Maitre'd who understands (and values) the importance of superior service, and leverages it to give guests an unforgettably warm and inspiring welcome. Our dream Host is essentially a brand ambassador, always reflecting our core values and going above and beyond to welcome every single guest into the restaurant. This is perfect role for people who love other people, and especially love helping guests feel welcome, relaxed, and excited about their experience.
• Managing the shifts reservations – ensuring service flows and Guests needs are met
• Greet incoming and departing Guests warmly with a genuine smile and eye contact; direct Hosts to escort Guests them to assigned dining area; present menus
• Make reservations for Guests inside and calling into the restaurant
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas; provide accurate wait times to incoming Guests, if appropriate
• Call Guests to confirm reservations or answer questions, as necessary
• Communicate with other Hosts Guest tables and/or special needs
• Communicate Guest notes to Managers, Kitchen, and Service Team by using chits
• Tend to special Guest needs and requests
• Recognizing, welcoming, noting restaurant regulars, VIP Guests, and/or critics
• Research, detail, and track VIP guest preferences and those of his/her contacts
• Communicate all VIP guests to leadership and team members as soon as a new booking is made, or walk-in arrives
• Update and track VIPs and faces to know communication and training documents as needed or as new information becomes available
• Inform Guests of basic information about offerings at the restaurant and/or hotel property details or initiatives
• Maintaining a strong and friendly presence at the door
• Communicating to the kitchen necessary information about Guests and covers
• Checking, securing, and returning Guests belongings
• Additional requests made by management to maintain flow of service, Guest experience, and/or restaurant cleanliness
• Inputting special buttons into POS for daily and/or weekly specials as communicated by chef/management
• Updating Single platform online menu content daily/weekly to ensure all online channels are up to date with correct menus
• Audit all online channels to ensure operational information is correct

About you...
Passionate about hospitality and food and beverage with previous similar work experience.
Basic knowledgeable of banquet operations, a team player, hard worker, and detail oriented.
Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.